How to Fix File Format Not Supported in WhatsApp?

Part 3. Top Methods to Fix Files Not Supported in WhatsApp

WhatsApp users may encounter many glitches and errors while sending and receiving videos. The main reason for these can often vary from playback errors to compatibility issues. Once you have understood the reason behind WhatsApp not supporting video formats, you'll be able to bring the necessary changes accordingly.

Here are some of the top methods to fix file format is not supported WhatsApp:

Method 1. Check Time and Date Settings

If your phone's time and date settings are inaccurate, it can interfere with the WhatsApp server. As a result, you may have a tough time downloading the files sent by your connection. If the time and date settings aren't accurate, it is best that you change it so that the timeline aligns with the WhatsApp server. As a result, you won't end up facing any major problems.

You can follow “Settings > System > Time and Date” method to change the settings. Your phone must be configured to the time zone accordingly so that you can change time and date settings.

Method 2. Change File Location

Sometimes, you may not be able to access a particular WhatsApp file because of its location. In situations like that, you need to change the file location. Changing file location often helps in fixing the file format not supported in WhatsApp.

Below are the steps you'll have to follow to change the file location of the damaged WhatsApp file:

Step 1. Go to the folder where the file is located in the Files folder. Select the file.

Step 2. Copy the file. You can opt for the Cut option if you want to completely paste the new file in another location.

Step 3. Go to the new folder where you want this file to be. Long tap on your screen and hit the Paste option.

Now that you have changed the file location, you should check whether the particular file is opening. It is best to ensure that the new location where you'll be saving the file isn't corrupted either.

Method 3. Update WhatsApp

Outdated versions of WhatsApp can often be the issue behind the WhatsApp video format not supported. Therefore, you'll have to update WhatsApp to its latest version to overcome the problem.

You can follow the steps given below to update WhatsApp and fix file format not supported in WhatsApp:

Step 1. Open Google Play Store (Android) or App Store (iOS) on your device.

Step 2. Type WhatsApp in the search bar and open the WhatsApp Messenger app option.

Step 3. Click on the Update button available on the right. This will begin the download of the recent version of WhatsApp.

Method 4. Clear Cache and Data

Clearing cache and data may seem like a regular method, but it is one of the easiest ways to fix the file format is not supported WhatsApp status. Although this will temporarily fix the error, it will be of great help.

Follow the steps given below to clear the cache and data and fix this file format is not supported WhatsApp error:

Step 1. Open Settings.

Step 2. Navigate to applications and select WhatsApp.

Step 3. Click on Clear Cache and restart your device.

Once your device has restarted, you can try playing the video again.

Method 5. Check SD Card

You must check your device's SD card space or internal storage space. Insufficient storage space can often lead to the file format not supported WhatsApp error. This will prevent the video from being played. You must ensure that there's sufficient space on your device so that you can successfully play the video.

Follow the steps below to check the storage space on your phone to fix file format is not supported WhatsApp:

Step 1. Open Settings on your device.

Step 2. Browse to the storage section.

Step 3. Check the available storage space for your internal storage and SD card. If the storage space is low, delete all the unnecessary files and apps so that you can free up the space.

Step 4. Restart the device after deleting all the unnecessary videos and try playing your WhatsApp video again.

Method 6. Check Community

After trying all methods, if you're still getting the WhatsApp video file format not supported error, it is probably a problem with WhatsApp. You should check an online community to know if there are any bugs in WhatsApp. WhatsApp update bugs often cause these problems.

Verifying from the online community can be of great help. While you can't necessarily solve this problem, you'll have to wait for it to resolve. Apart from the bugs, you may be getting this error if WhatsApp is down. You can visit a third-party platform to check if any issues are reported by other WhatsApp users, leading to it being down.

Method 7. Save the File on the Phone

When the video malfunctions, you can save it on your phone. You will have to use the built-in feature of WhatsApp to avail the benefits. If the particular file isn't playing on WhatsApp, you can do it simply via your device's Gallery.

Here's how you can save the file in your phone on iPhone devices to overcome this file format is not supported WhatsApp:

Step 1. Open the conversation on WhatsApp in which the video was shared.

Step 2. Navigate to the video or other file and long-press on it. Click on the Save option.

Step 3. Open the Photos app on your iPhone and then try if you can play the particular video.

If you have an Android device, you can follow the steps given below to save the file to fix the file format is not supported WhatsApp status:

Step 1. Open the WhatsApp conversation and navigate to the particular video.

Step 2. Open the video or file and click the three-dot option to open the menu at the top. Click on the Save option.

Step 3. The photo will be saved in Google Photos. Open your Google Photos folder and try playing the video with the built-in player of your device.

Part 4. BONUS: Use Repairit to Fix and Use Unsupported WhatsApp Files?

Have you ever wondered why you may be getting a WhatsApp video format not supported error? If everything else is fine, chances are that the video is corrupted. Now, WhatsApp will not support a corrupted video, considering the risk of viruses and malware. Therefore, you'll have to repair the video before playing it on your device.

You must use a professional video repair tool like Repairit to initiate the repair of all corrupted videos. The advanced algorithms and technology used by Repairit ensure that it can analyze what is the problem with the video and then fix it. It can fix errors like audio-video synchronization, file corruption and playback errors.

Repairit is a very beginner-friendly software compatible with Mac OS and Windows OS. You can download and install it in your system to avail of the trial period offer and repair the videos. Some of the key features of Repairit that make it an excellent choice are as follows:

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• Repairit can easily repair different levels of corruption like missing video codec, header corruption, video not playing and other issues.

• Support to repair all formats of PDF, Word, Excel, PowerPoint, Zip, and Adobe files.

• Repairit can repair damaged and corrupted videos due to video format change, system crash or video compression.

• With both desktop and online versions, there is no limit to the size and number of repairable videos.

• Repairit has quick and advanced scanning modes that can easily detect corruption and fix the problem.

Once you have downloaded and installed Repairit on your device, here's all you need to do to repair the video and fix the file format is not supported WhatsApp issue:

Step 1: Launch Repairit on your device and visit the Video Repair section. Click the +Add button on the main interface to upload the videos you want to fix.

Step 2: As soon as the videos are imported, click on the Repair button. Repairit will begin scanning and analyzing the videos to detect and eventually repair the issue.

Step 3: Click on the eye button to get a preview of the files. If the videos have been repaired correctly, you can click the Save button.

Note: Make sure to choose the right location for saving these files. Do not save the files in the old location, but a new one.

Conclusion

Now that you know the easiest ways to file format is not supported WhatsApp, it is advisable that you adopt them. Whenever you face this problem, you can adopt any method and try to fix it. However, if the video can't play because of corruption, you must try to repair the video. You can easily repair the video using a tool like Repairit. Repairit uses advanced algorithms that can be essential in fixing the files in no time. Thus, after repairing, you can play your favorite videos.