"How to fix ‘Sorry, the video player failed to load. (Error Code: 100013).’ I am not facing this problem on any other device, while using the same internet too, I have wiped my browser but still it was all for nothing. How do I fix this?" - Reddit user

Encountering an error while trying to watch a video can be frustrating. A common issue is Error Code 100013, which displays the message: "Sorry, the video player failed to load".

Fix "Sorry the Video Player Failed to Load" Error

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This error can disrupt your streaming experience, leaving you confused and searching for a solution. In this guide, we’ll share simple steps to troubleshoot and fix the problem.

In this article
    1. Solution 1. Refresh the Page and Check the Internet Connection
    2. Solution 2. Clear Browser Cache
    3. Solution 3. Disable Ad Blockers or Extensions
    4. Solution 4. Use A Video Repair Tool to Fix 100013 Video Error

Part 1. What Causes the "Video Player Failed to Load" Error?

Error Code 100013 often appears when streaming videos, indicating the video player failed to load. This error happens due to a communication issue between your working device and the server hosting the video.

Here are the reasons why this error happens:

  • If your system's clock isn’t set to automatic, it can interfere with video playback.
  • When the video license has expired. This is a server-side issue that platform administrators need to fix.
  • You have ad blockers that can block video playback.
  • Incompatibility or outdated browser settings.
  • Errors within the video player itself.
  • Outdated cache and cookies can also disrupt video playback.

Part 2. 4 Solutions for the "Video Player Failed to Load" Error

After identifying the reasons for this error, here are four quick fixes to help you resolve it quickly.

Solution 1. Refresh the Page and Check the Internet Connection

Before anything else, you must check your internet connectivity. A dependable internet connection is essential for smooth video streaming. Connectivity issues are a common cause of errors like Code 100013. Before playing a video, make sure your internet is stable.

check the internet connection

Also, restarting your device is a simple and effective way to fix Error Code 100013. Rebooting refreshes the system, clears minor glitches, and reconnects to the video server.

After restarting, try playing the video again. If the video streaming error persists, proceed to the next troubleshooting step.

restart device

Solution 2. Clear Browser Cache

Your browser’s accumulated cache and cookies might slow it down, leading to Error Code 100013. Clearing them can often resolve the issue.

Here are the steps to clear your cache in Google Chrome:

Step 1: Access the online Chrome site and click the three dots in the upper-right area.

Step 2: Click Delete browsing data.

delete browsing data

Step 3: Tick the box of all the options you want to remove.

Step 4: Click Delete data. You can freely delete the browsing data history, download history, cookies and other site data and cached images and files.

delete data

Solution 3. Disable Ad Blockers or Extensions

Certain browser extensions can cause Error Code 100013 when streaming videos. To check if extensions are the issue, try disabling them.

Here are the steps to follow:

Step 1: Open Chrome on your computer.

Step 2: In the right-top spot, press the three dots. Next, hover over Extensions and select Manage Extensions.

manage extensions

Step 3: In the extensions list, disable each one by toggling the switch or remove them by clicking Remove.

remove extensions

After disabling the extensions, try playing the video again to see if the error persists.

Solution 4. Use A Video Repair Tool to Fix 100013 Video Error

If the above methods don’t fix Error Code 100013, the video file may be damaged or corrupted. This can occur due to file transfer issues, unsupported formats, incomplete downloads, or storage errors like bad sectors on drives. Malware infections, improper editing with unreliable tools, and excessive or faulty compression can also lead to corruption, making the video unplayable.

In such alarming cases, using a video repair tool can help. Repairit Video Repair is a reliable tool designed to fix corrupted or damaged video files. Whether the video won’t play, shows glitches, or fails to load, this tool can help restore your content quickly and effectively.

Here are some of its best features:

  • Repairs common video file formats like MP4, MOV, MKV, M2TS, MTS, and 3GP.

  • Resolves Error Code 100013 quickly using an extensive sample library for various scenarios.

  • Repairs video files with matching format, resolution, and encoding to ensure a high success rate for complex repairs.

  • Fixes multiple videos simultaneously, regardless of format, saving time and effort.

  • Enhances video quality by stabilizing, reducing noise, and delivering high-definition results.

Download Repairit Video Repair and follow these quick steps to repair your videos with Error Code 100013.

Step 1: Access Repairit Video Repair. Add the videos with Error Code 100013 by clicking the +Add button.

add corrupted video 100013

Step 2: Click Repair to start fixing the videos with Error Code 100013.

repair corrupted video 100013

For severely damaged videos with Error Code 100013, select Advanced Repair. Upload a sample video to properly enhance the repair quality.

advanced video 100013 repair

Step 3: You can preview the repaired videos with Error Code 100013 before keeping them. If it’s excellent, click Save and paste it in its saving location.

save fixed video 100013
Try Repairit to Fix "Sorry the Video Player Failed to Load" Error

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Conclusion

Encountering Error Code 100013 can be frustrating, but it’s a fixable issue with the right approach. First, identify the error causes like connectivity issues, outdated browser settings, or ad blockers. Then, follow the simple solutions like clearing the cache, disabling extensions, or restarting your device to resolve the problem quickly.

For corrupted video cases, a tool like Repairit Video Repair can efficiently restore damaged or corrupted video files. With these steps, you’ll be back to enjoying your videos in no time.

FAQ

  • Can this error occur on mobile devices?
    Yes. Mobile devices are also prone to this error. This is especially true if the app or browser being used is outdated or incompatible with the video format.
  • Does the error code always appear with this message?
    Not necessarily. Sometimes, the message may vary slightly depending on the platform or the device you’re using.
  • Can this error affect embedded videos on websites?
    Yes. Embedded videos on websites can show this error if the player fails to load due to restrictions or unsupported configurations.
Louie Morgan
Louie Morgan Dec 21, 24
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Louie Morgan
Written by Louie Morgan
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