Fix Snapchat Keeps Crashing Issue
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I know some of you have already experienced that you are in the middle of posting a Snap, and the app crashed unexpectedly. Like you, many users have reported that Snapchat keeps crashing on iPhone and Android. This issue can happen while editing, posting, or even just opening the app. Since app crashes are a common problem, we’ve put together this guide to help you fix the Snapchat crashing issue. Let's see them now!
In this article
Part 1. Why Does Snapchat Keep Crashing?
Snapchat crashing is a common issue you may experience on both iPhone and Android devices. It can happen while opening the app, sending Snaps, or posting stories. So, understanding why this happens is the first step to finding a solution.
- App Bugs or Glitches. A faulty update or minor software bugs can cause Snapchat to crash unexpectedly.
- Outdated App Version. Running an outdated version of Snapchat may lead to instability and performance issues.
- Insufficient Storage. If your device is running low on storage, Snapchat may struggle to function properly.
- Corrupt App Data or Cache. Temporary files stored by Snapchat can sometimes become corrupt, leading to crashes.
- Device Compatibility Issues. Some older devices may not support newer versions of Snapchat, resulting in frequent crashes.
- Internet Connection Problems. A weak or unstable internet connection can cause Snapchat to freeze or close unexpectedly.
- Conflicting Apps. Other apps running in the background may interfere with Snapchat’s performance, causing it to crash.
- Software Issues on Your Device. System updates or software conflicts on your iPhone or Android device can also trigger Snapchat crashes.
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Part 2. 8 Ways to Fix Snapchat Keeps Crashing Issue?
The Snapchat crashing is a problem when it happens repeatedly, right? To solve the Snapchat crashing issue, several simple fixes can help fix the issue. Try these solutions one by one to see which one works for your device.
1. Reconnect to the Internet
Snapchat needs a stable internet connection to work. If your connection is weak, disconnecting and reconnecting can help.
On iPhone:
Step 1. Open Settings > Wi-Fi.
Step 2. Turn off Wi-Fi, wait 10 seconds, and turn it back on.
Step 3. Reconnect to your network.
On Android:
Step 1. Go to Settings > Wi-Fi.
Step 2. Switch off Wi-Fi, then wait ten seconds before turning it back on.
Step 3. Choose your network from the list.
2. Close and Open Snapchat Again
If Snapchat crashes, try closing and reopening it. This refreshes the app and can fix minor glitches.
On iPhone:
Step 1. Pause and swipe up from the bottom of the screen.
Step 2. To exit Snapchat, locate it and swipe up.
Step 3. Tap the Snapchat icon to open the app again.
On Android:
Step 1. Open Settings and go to Apps.
Step 2. Tap App management > Snapchat > Force stop.
Step 3. Close Settings and relaunch Snapchat.
3. Restart Your Phone
A simple restart can refresh your phone’s system and fix many app issues.
On iPhone:
Step 1. Press Volume Up + Side or Volume Down + Side together.
Step 2. Wait 30 seconds after dragging the power slider.
Step 3. Holding down the Side button will turn it back on.
On Android:
Step 1. Hold the Power button.
Step 2. Tap Restart.
4. Turn Off Your VPN
A VPN can sometimes interfere with Snapchat. Try shutting it off to see if it fixes the problem. Most VPN apps have a simple toggle on the home screen to disable the service. Turn it off and check if Snapchat works properly.
5. Clear Snapchat Cache
Snapchat stores temporary files that may get corrupted and cause crashes. Clearing the cache can help.
On iPhone:
Step 1. Open Snapchat and tap your profile icon > gear icon (Settings).
Step 2. Scroll down and tap Clear Cache.
Step 3. Confirm by selecting Clear and restart Snapchat.
On Android:
Step 1. Go to Settings > Apps > Snapchat.
Step 2. Tap Storage usage > Clear cache.
Step 3. Open Snapchat again.
6. Update Snapchat
An outdated app may have bugs that cause crashes. Updating Snapchat can fix these issues.
On iPhone:
Step 1. Open the App Store.
Step 2. Next to Snapchat, tap Updates and choose Update.
On Android:
Step 1. Open Google Play Store.
Step 2. Search for Snapchat and tap Update.
7. Update Your Phone’s Software
A system bug may be causing Snapchat to crash. Keeping your phone updated can fix this.
On iPhone:
Step 1. Open Settings > General > Software Update.
Step 2. Download and install any available updates.
On Android:
Step 1. Open Settings > About device.
Step 2. Tap Software update and install any updates.
8. Uninstall and Reinstall Snapchat
If nothing works, reinstall Snapchat to remove any corrupt files.
On iPhone:
Step 1. Hold the Snapchat app and tap the X icon.
Step 2. Select Remove App.
Step 3. Reinstall Snapchat after opening the App Store and searching for it.
On Android:
Step 1. Hold the Snapchat app and tap Uninstall.
Step 2. Confirm by selecting Uninstall again.
Step 3. Open Google Play Store, search for Snapchat, and install it.
BONUS PART: How to Fix Damaged Videos From Snapchat?
If your Snapchat crashes, appears corrupted, or won’t open, the file might be damaged. This can happen due to an interrupted download, a glitch in the app, or a problem with your phone’s storage. To fix this, we recommend a professional video repair so you don’t have to lose your videos.
Repairit Snapchat Video Repair is a repair tool that can easily fix corrupted or damaged Snapchat video files. This tool can fix broken or unplayable Snapchat videos in MP4, MOV, and M4V formats. With its advanced features, you can restore multiple videos at once and preview them before saving.
Here’s how to fix Snapchat video using Repairit Video Repair:
Step 1. To add a damaged Snapchat video to the repair list, click the +Add button in the Video Repair section.
Step 2. Once the Snapchat video has been uploaded, click the Repair button to start the video restoration process.
Step 3. If you like how the corrected Snapchat video files look, click store and choose a location to save them. However, do not bring them back to the scene of their injuries.
Fix Damaged Videos From Snapchat
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Conclusion
Snapchat crashing issues can be resolved with simple troubleshooting steps. If the issue persists, we have already given you a tool that's worth trying. Hope this article helps you a lot and helps you avoid those causes to prevent future crashes and use Snapchat without any crashes.
FAQ
Why does Snapchat crash when I try to send a Snap?
Snapchat may crash due to a weak internet connection, insufficient storage, or corrupted app data. Try clearing the cache, reconnecting to Wi-Fi, or updating the app to fix the issue.Will clearing Snapchat’s cache delete my saved Snaps?
No, clearing the cache only removes temporary files, not your saved Snaps, chats, or memories.What should I do if reinstalling Snapchat doesn’t fix the crashing issue?
If reinstalling Snapchat doesn’t work, ensure your device’s software is up to date. If the issue persists, check if Snapchat’s servers are down or consider resetting your device’s settings as a last resort.
