Snapchat Photos Not Opening [Solved]

It can be really frustrating when your favorite app stops responding, eapecially when you trying to load photos or stories in your Snapchat profile. Well, this can be annoying. But, luckily there are solutions to the issue. Today we will learn various methods to fix Snapchat photos not opening issues.

Part 1: What to Do When Snapchat Won't Open Snaps?

It is not exactly clear why Snapchat crashes while loading photos but it is a frequent error. The instant solution is to switch between WiFi and mobile data and then reopen the app. Also, check whether the problem is just for you, or if the server is down for everyone. If not and the problem still persists, don't worry, we have an entire guide with possible solutions to fix Snapchat photos not opening. 

snapchat on phone

Part 2: Why My Snapchat Photos-Not Opening?

Multimedia messaging service Snapchat is one of the most frequently used apps today. With the ability to hold conversations through photos and enjoy the most creative filters, it is one of the most loved apps by millennials.

Maintaining streaks, documenting every bit of what you do through photos or short videos, engages the users with its features. One of the most defining features of the app is the pictures disappear once the recipient has viewed them. Over the years, they have added several other new features to it.

But as much as the app surprises users with new creative filters, it also has unpleasant surprises like the snaps/stories not loading. Several users have complained about photos not opening or camera crashing. Let us understand what could be the problem and how to fix it.

  • Snapchat could have an update that you haven't yet installed on your phone.

  • There is too much-cached data on the app.

  • Your network connection is unstable.

  • The app is down.

Now, there could be several other technical glitches too. And to each of these glitches, there are possible fixes that can get the app functioning like before. Read on to find steps to fix the errors. 

Part 3: How to Fix Snapchat Photos-Not Opening Issue?

Solution 1: Restart the Mobile Phone

The most basic and very common solution to any sort of error is to try and restart your phone and then reopen the app. But if it still does not load, then you'll have to reboot your mobile phone. Here is how to reboot your mobile depending on the operating system.

  • For Android users: Press the power button and volume down button together. Follow the instructions on the next screen. In some phones, just long-press the power button, you will see a Reboot option among other options like Power Off, Reboot, repair, Restart. Click on reboot.

  • For IOS users: Press and release the Volume up but Now push the power button till you see the Apple logo.

If rebooting still does not fix the Snapchat error, let's try the next solution.

Solution 2: Enable Your Snapchat Permission:

snapchat app permissions

It is important to check if your app has all the required permissions for it to function properly. For Snapchat, the necessary permissions of access include Phone, Location, Storage and Others. Even if one of them is not ticked, the app will flash certain error messages. To check Snapchat's permissions on your phone, do the following:

  • Open Snapchat - Go to Profile - Check Settings - Tap on Permissions. It will display the missing permissions here. Enable it.

Check if the error is fixed, if not, let's move to the next fix.

Solution 3: Clear the Snapchat Cache

Every application that you use, downloads certain media on your phone. Snapchat being a multimedia app, there are frequent downloads of media files - photos and videos. If one of these many files starts malfunctioning, it is a cache error that could result in Snapchat photos not loading. So clear the cache of Snapchat. Here's how:

clear snapchat cache
  • Go to Settings - Applications - Snapchat - Storage. Now tap on 'Clear Cache.

  • Open Snapchat - Go to your profile - Go to Settings - Scroll to the bottom and select 'Clear Cache'.

Solution 4: Check For Unstable Internet Connection

An unstable network connection can also create errors in loading the app. Try switching between both your mobile network and the WiFi. In case it is an error with your WiFi, try restarting the router. Unplug it for 5 minutes, replug and then reconnect to check. If this doesn't work, the next step is to change your WiFi DNS.

Solution 5: Change Your WiFi DNS

DNS refers to a Domain Name System that is linked to the internet and uses the IP (Internet Protocol). Sometimes, changing the DNS can also help in the smooth function of an app. Here are steps to change your WiFi DNS:

change dns setting
  • Go to Settings - Go to WiFi settings - Click on Modify Network. This will open network options available.

  • Further click on Advanced Settings- Change IP Settings to Static.

  • Now change DNS1 and SND1 to 8.8.8.8 and 8.8.4.4. This is Google DNS.

  • Try connecting the app now and see if it works.

Solution 6: Remove and Re-add Your Snapchat Friends

Removing and re-adding a friend is similar to clearing the conversation. To remove a particular friend, follow these simple steps:

  • Go to Your Snapchat Profile - My Friends- Remove the particular friend from your list.

  • Now re-add them back to your account.

  • Try sending/receiving snaps from the person and see if the error is fixed.

Remember, when you remove a friend, it also removes all the snaps sent and received from them.

Solution 7: Clear the Snapchat Conversation

Inspect whether the error is when the snaps are sent by a specified user or is it occurring for all your friends. In case Snapchat photos not loading from a specific user, you will have to delete the conversation with them. Here's how to clear Snapchat conversation:

snapchat clear conversations
  • Go to the specific account.

  • Click on Settings in the top right corner- Privacy - Clear Conversation.

  • In case you want to delete multiple conversations, then Go to Settings - Account Actions and Select Clear Conversations. You can select whose conversations you want to delete.

Please note that when you clear a conversation, all the snaps sent and received will be deleted permanently.

Solution 8: Re-install or Update the Snapchat

Well if nothing of the above has worked, then you can delete and reinstall the app. While you download the app, you will ensure to get the latest update installed. Simply long-press on the app icon, you will see an option to uninstall. Go to the App Store and reinstall the app. By now, the error should be fixed.

Further lets, learn how we can fix issues related to photos or videos getting corrupted using a very easy process.

What to Do When Snaps' Photos or Videos Get Corrupted?

One of the most disappointing things about using the applications is when your data gets corrupted. When Snapchat's usage is based on multimedia of photos and videos, it is even more troublesome to have all your data inaccessible, due to something that hasn't even been your fault. But don't worry, as that's not the end of it. With Wondershare Repairit, you can retrieve your data in just a few simple steps. We will tell you how.

Wondershare Repairit is your one-stop solution to repairing corrupted files including photos and videos. This free online service allows you to repair the damaged content. Follow the steps below to fix your broken photos and videos of Snapchat:

  • Download the Wondershare Repairit software on your PC.

  • Launch the software and go to the “Photo Repair” feature.

  • You will see an 'Add' button on your screen. Add the photos or the location to the photos that are corrupted.

  • Now click on Repair and wait as the application works it wonders.

  • Once the repair is done, it will show you a thumbnail of the 'repaired' images.

  • Now click on the 'save' button and export your photos.

  • Follow the same step for your videos as well.

Further Reading:
Here are the useful articles to help you.
1. Fix Facebook Videos Not Playing Issue.
2. Fix Snapchat Camera Quality.
3. Fix No Sound on Instagram Video.

Last Word

Those who regularly use Snapchat have loads of data saved on the app in the form of photos and videos. It could be some selfies clicked with the latest filters. But what's the point if all of it gets corrupted?

Well, the best solution is to use Wondershare Repairit. Using just three simple steps you can retrieve the data on your app and have your photos and videos fixed. So if there is something that will ensure your Snapchat runs smoothly, despite all its errors, this software will be it.

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