How to Troubleshoot Yahoo Mail App Crashing Issues

Is your Yahoo Mail app crashing or refusing to open? This is a common issue, even after updating the app, clearing the cache, or reinstalling it. It can be frustrating, especially if you need to check an important email.

In this guide, you’ll learn 5 most effective solutions to get your Yahoo Mail app working again.

Part 1: Why is Yahoo Mail App Crashing?

The Yahoo Mail app may crash for different reasons. Some issues come from the app itself, while others are related to your device or internet connection. Understanding these causes can help you find the right fix.

• App Bugs or Glitches

Like all apps, Yahoo Mail can sometimes have software errors. These bugs may cause it to stop working unexpectedly. A glitch might happen after an update or when the app conflicts with another app on your device. Some bugs are minor and cause slow performance, while others make the app crash completely.

• Outdated App Version

Yahoo Mail releases updates to fix problems and improve performance. If you’re using an old version, it might not work well with your phone’s latest software. Some updates also improve security, so running an outdated version can cause crashes or make the app vulnerable to issues.

• Insufficient Storage or Memory

Your device needs free space and memory to keep apps running smoothly. If your phone or tablet is low on storage, it may struggle to load Yahoo Mail properly. Too many apps running at the same time can also slow down your device and make apps crash. If your phone often freezes or lags, low memory might be the cause.

• Corrupt App Data or Cache

The Yahoo Mail app saves temporary files to help it load faster. Over time, these files can become corrupted. When this happens, the app may start crashing or not work as expected. Clearing the cache removes these faulty files and often fixes the issue without deleting your emails.

• Device Compatibility Issues

Not all updates work perfectly on every device. If your phone or tablet is older, it may not support the latest Yahoo Mail app version. When an app isn’t fully compatible with a device, it can run slowly, freeze, or crash. Some updates require a newer operating system, so if your device is outdated, the app might not work correctly.

Part 2: How to Fix Yahoo Mail App Keeps Crashing Issue?

If Yahoo Mail keeps crashing, try these solutions to restore its functionality. Each Yahoo crashing fix addresses a different possible cause, so trying more than one may be necessary.

Fix 1. Clear Cache and Data

Over time, the Yahoo Mail app stores temporary files to speed up performance. If this data gets corrupted, the app may crash repeatedly. Clearing the cache removes these files and can help fix the issue. It won’t delete your emails, but it can reset app settings, which might solve the problem.

Step 1. Open Settings on your phone.

Step 2. Go to Apps or Apps & notifications.

Step 3. Find Yahoo Mail and tap on it. Select Storage & cache.

Step 4. Tap Clear cache. If the problem continues, tap Clear storage.

Fix 2. Update the App

Regularly updating your apps helps them run efficiently and stay bug-free. If your Yahoo Mail app is outdated, it might not work well with the latest software updates on your phone. New updates often fix bugs that cause crashes, so installing the latest version can help.

Step 1. Open the Google Play Store on Android or App Store on iPhone.

Step 2. Search for Yahoo Mail.

Step 3. If an Update option is available, select it.

Step 4. Once the update is complete, open the app and check if it works properly.

Fix 3. Check Network Connection

A poor internet connection can cause Yahoo Mail to crash, especially if the app struggles to load emails or sync new messages. If your connection is slow or unstable, the app might freeze or shut down unexpectedly. Ensuring a strong Wi-Fi or mobile data connection can prevent these issues.

Switch between Wi-Fi and mobile data to see if the app works better on one network.

• Restart your Wi-Fi router if you're using a home network.
• If you're on public Wi-Fi, try switching to mobile data, as some networks block email services.
• Open a web browser and visit any website. If it loads slowly, your internet connection may be the issue.

Fix 4. Reinstall the Yahoo Mail App

If clearing the cache and updating the app doesn’t work, reinstalling the app can be a more effective fix. This removes any corrupted files or settings that may be causing crashes. When you reinstall the app, you start with a clean version, which often resolves persistent problems.

Step 1. Open Settings and navigate to Apps.

Step 2. Find Yahoo Mail and tap Uninstall.

Step 3. Open the Google Play Store, search for Yahoo Mail, and install it again.

Fix 5. Restart the Device

Sometimes, the issue isn’t with the app itself but with your device’s system. Restarting your phone can refresh system processes and free up memory, which may stop the Yahoo Mail app from crashing. It’s a simple but effective solution that can resolve minor glitches.

Step 1. Press and hold your phone’s power button.

Step 2. Then, tap Restart.

Part 3: How to Fix Video Playback Issues in Yahoo Mail?

Apart from app crashes, another common problem is video attachments not playing properly in Yahoo Mail. You might receive a video in an email, but when you try to play it, nothing happens. There are a few reasons why this might occur.

• Unsupported Video Format. Some video files may not be compatible with your device or the Yahoo Mail app. If the file format isn’t supported, the video won’t play.
• Corrupt Video File. If the video was damaged during upload or download, it might not play at all. Corrupt files often result in errors or blank screens.
• Slow Internet Connection. If the video is large, it may take longer to load, especially on a slow network. Poor connectivity can cause buffering or prevent the video from opening.

If a video file doesn’t play due to corruption, repairing it is the best solution. You can use a tool like Repairit Video Repair to fix damaged or corrupted videos. This tool can restore broken video files, allowing you to watch them without issues.

If the video format isn’t supported, converting it to a compatible format before playing it can help. You can also try downloading the video and playing it with a different media player.

Here’s how to fix Youtube mail video playback issues using Repairit Video Repair:

Step 1. Go to the official Repairit website and download the software. Open Repairit and +Add button in the center of the screen. Select the corrupted Yahoo mail video files you want to repair.

Step 2. After adding the videos, click the Repair button.

Step 3. Once the repair is finished, click Preview to check if the video plays correctly. If the video looks good, click Save to download it to your computer.

Conclusion

Yahoo Mail crashing can be frustrating, but understanding the cause makes it easier to fix. Whether it’s an outdated app, corrupted cache, or a weak internet connection, there are solutions that can help. Clearing cache, updating the app, checking your connection, reinstalling the app, or restarting your device can resolve most crashing issues.

If you’re also facing video playback problems in Yahoo Mail, checking the file format could be the answer. Using Repairit Video Repair can also help fix corrupted video attachments. By following these solutions, you can get Yahoo Mail running smoothly again and avoid interruptions in your email experience.