"WhatsApp keeps crashing on the iPhone 13 Pro Max. I use an iPhone 13 pro, and for 2 days, WhatsApp has been crashing. I opened the app then it closed automatically and sent me back to the home screen to call or msg someone. How do I resolve this?" - Apple Discussions

Since its 2009 launch, WhatsApp has grown to over a billion downloads in 180+ countries. It started with simple messaging and now supports encrypted video calls. However, some users report frequent WhatsApp crashes on iPhone, especially after updating it.

This issue can happen on startup or during use. It can be frustrating, especially when sending important messages. The good thing is there are simple solutions to fix this issue. In this guide, we’ll walk you through the best ways to stop WhatsApp from crashing and keep your chats running uninterrupted.

Fix WhatsApp Crashed on iPhpne Issue

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In this article
    1. Check Your Network and Restart Your iPhone
    2. Clear WhatsApp & Device Cache
    3. Disable WhatsApp Auto Backup in iCloud
    4. Reinstall WhatsApp
    5. Update iOS

Part 1. Why Does WhatsApp Keep Crashing on iPhone?

If WhatsApp keeps crashing on your iPhone, several factors could be causing it. Common reasons include:

  • Low memory or storage: Insufficient space can prevent WhatsApp from running properly.
  • Outdated app or system: An old version of WhatsApp or your device’s software may cause crashes.
  • Corrupted data or cache: Damaged files can interfere with the app’s performance.
  • Network issues: A poor connection can affect WhatsApp’s stability.
  • Server Problems: WhatsApp may be down for maintenance or technical fixes.
  • Device or app errors: Bugs or glitches in your phone or WhatsApp can also cause crashes.

Part 2. WhatsApp Keep Crashing iPhone - 5 Quick Fixes

WhatsApp crashes on iPhone is a frustrating issue, especially since many rely on it to stay connected. If this problem keeps happening, here are some ways to fix it.

1. Check Your Network and Restart Your iPhone

WhatsApp necessitates a stable internet connection to work properly. If your connection is weak, the app may not open or function correctly.

To test it, try playing a high-quality video on YouTube. If it plays smoothly, your internet is fine. If it buffers a lot, check your internet speed. If it’s slow, switch to Wi-Fi or a 5G network, then try using WhatsApp again.

If the WhatsApp issue persists, restart your iPhone. Restarting your device can clear minor glitches that might be causing WhatsApp to crash. Follow the directions below based on your iPhone device model:

iPhone 8 & newer (including iPhone SE 2nd/3rd gen):

  • Press and release Volume Up.
  • Press and release Volume Down.
  • Hold the Side button 'til the Apple logo appears.
restart iphone 8 and newer

iPhone 7:

  • Hold Volume Down and the Sleep/Wake button together.
  • Release when the Apple logo appears.
restart iphone 7

iPhone 6 & older (including iPhone SE 1st gen):

  • Hit the Home button and Sleep/Wake button at a time.
  • Release when the Apple logo appears.
restart iphone 6 and older

After that, open WhatsApp and check if it’s working properly. This quick fix can get your iPhone running again.

2. Clear WhatsApp & Device Cache

Low storage can cause WhatsApp to crash. If your iPhone doesn’t have enough space, apps may not work properly. Clearing the app and device cache may help. Cached WhatsApp data can build up over time, causing performance issues. Removing it frees up space and improves app stability.

You can remove WhatsApp cache directly from the app or through iPhone settings. Here’s how to do it.

Method 1: Clear Cache from WhatsApp Settings

Step 1: Run WhatsApp and find Settings.

Step 2: Tap Data and Storage Usage and scroll down to Storage Usage.

Step 3: Select a conversation to view storage details.

Step 4: Tap Manage, choose the data types to delete, then tap Clear.

clear cache from whatsapp settings

Method 2: Clear Cache from iPhone Settings

Step 1: Open Settings and select General. Find the iPhone Storage and choose WhatsApp.

Step 2: Tap Delete App to uninstall WhatsApp.

Step 3: Reinstall WhatsApp from the App Store and log back in.

clear cache from iphone settings
icon note
Note: For better iPhone performance, clearing the cache from all apps regularly is recommended.

3. Disable WhatsApp Auto Backup in iCloud

If WhatsApp keeps crashing on your iPhone, turning off auto-backup in iCloud might help. While backups are useful for saving chats and media, they can sometimes cause conflicts and crashes. Interruptions during the backup process or large backup files may overload the app, which affects its performance.

Disabling auto-backup can prevent these crashes and stabilize WhatsApp. If needed, you can always back up your data manually. Let’s go over the steps to disable auto-backup in iCloud.

Step 1: Open WhatsApp and go to Settings.

Step 2: Select Chats and Chat Backup.

Step 3: Tap Auto Backup and turn it off.

disable whatsapp auto backup in icloud

You can also disable iCloud Drive:

Step 1: Launch Settings on your iPhone.

Step 2: Tap iCloud and iCloud Drive. Then, turn it off.

disable icloud drive
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4. Reinstall WhatsApp

If WhatsApp keeps crashing, uninstalling and reinstalling the app can help fix deeper issues before doing this, back up your chats to avoid losing messages.

Adhere to these steps:

Step 1: Find and hold the WhatsApp icon.

Step 2: Tap Remove App.

remove app

Step 3: Hit Delete App to confirm the deletion.

delete app

Step 3: Restart your iPhone device.

Step 4: Open the App Store, seek WhatsApp, and reinstall the app's latest version.

reinstall whatsapp

5. Update iOS

Keeping your iPhone updated helps fix bugs and improve performance. If WhatsApp keeps crashing, installing the latest iOS update might solve the issue.

See the following detailed steps:

icon note
Note: Before updating, back up your data to avoid losing important files.

Step 1: Go to Settings, tap General and Software Update.

Step 2: Download & Install the update by following the on-screen instructions.

update ios

Step 3: For future updates, enable Automatic Updates to keep your iPhone up to date. Toggle on iOS Updates to allow.

enable automatic updates

Part 3. How to Fix WhatsApp Crashes on iPhone Without Data Loss?

Lost WhatsApp messages, media, or videos on your iPhone without a backup? No worries. Tools like Repairit Video Repair can help fix issues without risking data loss. It’s user-friendly and doesn’t require technical skills, making data recovery easy for anyone.

With its advanced repair features, Repairit can resolve glitches that may be the root of WhatsApp crash issues for a smooth and stable experience.

What Repairit Video Repair can do?

  • Repairs over 20 video formats, including MP4, MOV, M2TS, and AVI, commonly used in WhatsApp videos.
  • Fixes WhatsApp video corruption issues in just three steps without degrading quality for clear and smooth playback.
  • Repairs WhatsApp videos recorded on iPhones, Android devices, and other sources.
  • Fixes videos that became corrupted during shooting, recording, transferring, editing, or conversion.
  • Allows multiple WhatsApp videos to be repaired at once, saving time.
  • Improves WhatsApp video quality, removes noise, and stabilizes footage for a better viewing experience.
  • Uses advanced algorithms and an extensive sample library for reliable WhatsApp video recovery.

Fixing corrupted videos is simple and follows three steps:

Step 1: Download and open Repairit Video Repair. Click Add video and start repairing or use the Add button to upload damaged WhatsApp videos.

whatsapp video repair
icon note
Note: Repairit also supports multiple formats, including MP4, MOV, MKV, MTS, AVI, and FLV.

Step 2: The software displays WhatsApp video details like Image name, size, resolution, and recording device. Click Repair to start the WhatsApp video repair process.

repair corrupted whatsapp video

After repair, click Preview to check video quality.

preview repaired whatsapp video

Step 3: Click Save or Save All and select a destination. Avoid saving the repaired WhatsApp videos to the original corrupted location.

save repaired whatsapp video
Fix WhatsApp Crashes on iPhone Without Data Loss

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Conclusion

If WhatsApp keeps crashing on your iPhone, don’t worry—there are simple fixes for you to try. Start by checking your network, restarting your device, or clearing the app’s cache. Disabling auto-backup, reinstalling WhatsApp, and updating iOS can also help resolve the issue.

If you’ve lost important messages or videos, tools like Repairit Video Repair can restore your data without hassle. With these solutions, you can keep your chats uninterrupted and enjoy a seamless WhatsApp experience.

FAQ

  • Will using a beta version of WhatsApp cause crashes?
    Yes. Beta versions may contain bugs that can lead to crashes. Switching back to the stable version of WhatsApp can resolve such issues.
  • Is there a way to prevent WhatsApp crashes in the future?
    Keeping your iPhone and WhatsApp app updated, avoiding beta versions unless necessary, and regularly clearing the cache can help prevent crashes.
  • Should I contact WhatsApp support if my app keeps crashing?
    Yes. If the issue persists despite trying basic troubleshooting steps, contacting WhatsApp support or visiting their official help center may provide additional assistance.
Kelly Sherawat
Kelly Sherawat Mar 25, 25
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Kelly Sherawat
Written by Kelly Sherawat
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