What to Do When PowerPoint Cannot Play Video/Audio Media

I have .wmv video files, which are listed as being compatible with PowerPoint 2016. When I embedded the video in PowerPoint and played the video, it did not work, but the audio played as expected. Please tell me why my video doesn't play in PowerPoint?

Sometimes while using an office product, i.e., PowerPoint on the device, it makes you confront some errors. And out of them, one is PowerPoint cannot play media mp4. This error may cause the media content, i.e., videos or audios embedded in power presentation, not to work properly or not play at all. For the appropriate working of the media files, it is necessary to choose the correct media format suitable for the office version in use. PowerPoint cannot play media is a common error while using PowerPoint slides, and it may also occur due to some faulty functioning of PowerPoint itself.

Here in this article, you will get to know about the potential reasons causing the error, i.e., and PowerPoint cannot play media and suggest appropriate solutions to fix the error first hand.

Why Can't I Play Video/Audio Media in Powerpoint?

As an answer to this question, it is always suggested that if your device’s screen pops up with an error message, i.e., PowerPoint cannot play media, then you need to follow is the checklist mentioned below:

  1. Try it on one other computer. Sometimes, due to any background application or software, the operating system cannot play the media files. Try to play them on another device to check if they work at all.
  2. If the media file is working appropriately on other devices, then an issue exists in your device. Reboot the device.
  3. Always check the system volume, adjust it to the audible level, and then play the media files in PowerPoint.
  4. The media files, i.e., audio/video, will not play unless the slideshow option of PowerPoint is on.
  5. Always check the slide volume; sometimes, it is muted that may confront you with PowerPoint cannot play media mp4.
  6. Sometimes up-gradation issues of Windows media player cause the error, i.e., PowerPoint cannot play media mp4. Update, repair, or replace as per the requirements.

Once you get to know about the reason causing an error on your device, the next step is to opt for a suitable solution. Here is the list of potential solutions for fixing the error, i.e., PowerPoint cannot play media mp4.

Solution 1: Set the Media Compatibility

Media compatibility with PowerPoint is key to all essentials. Your embedded media will not play in PowerPoint unless it is not in a format supported by the office. So if you are getting an error of PowerPoint cannot play media mp4, then set the media compatibility with the following steps.

Step 1: Launch PowerPoint and the presentation. In the File menu, select the option of Info.

Step 2: If the media embedded in the slide is incompatible, the Optimize Media Compatibility dialogue box will appear on the screen.

optimize media compatibility

Step 3: By clicking the option, the media file will be processed by scanning. If the problem is at its initials, the compatibility optimizing wizard will fix it. Still, if the problem is not solved, the actual reason will appear in the dialogue wizard.

process the scan

Solution 2: Check the Codecs

If optimizing media compatibility in PowerPoint is not the solution for your problem, then the next efficient solution is to check the codecs for fixing PowerPoint that cannot play media mp4.

Step 1: Install the multimedia codecs on your device. Installing them will allow the smooth functioning of media files on the device.

Step 2: in case of already installed codecs, update them. If still not working appropriately, give them a reinstallation.

Solution 3: Make Sure the Audio/Video Format Is Supported

One of the important factors that may impose the error, i.e., PowerPoint cannot play media mp4, is media compatibility with device pr PowerPoint. Using the supported media versions and formats helps to rule out the error.

For the audio media files, PowerPoint 2010 supports WAV files. It means if using an MP3 file format, you will get the error message, i.e., PowerPoint cannot play media. In addition to WAV, PowerPoint 2016 supports M4a encoded with AAC audio.

For the video formats, the .wmv for PowerPoint 2010 and .wmv, along with mp4 encoded with video, are supported.

Come to learn about Repair Corrupted PNG Files and M4V videos.

Solution 4: Convert Your Audio or Video File

If the PowerPoint does not support the media file format, one can always use the option of converting the media format by using any third party or online software.

Solution 5: Set the Link Value

Setting the link value can solve the issue of "cannot play media in PowerPoint". PowerPoint usually serves for small or limited link values, so it is practical to set an appropriate link value. Increasing the link value in PowerPoint will allow you to embed larger files to the slides. Here are the steps to increase the link value.

Step 1: Open PowerPoint and, in the option of Tools, select Options.

Step 2: Select the option of General, here you are going to see the option for setting link value, i.e., Links Sounds With File Size Greater Than 500000 KB (mentioned just as an example).

Step 3: Select the desired range you want to set for the files and click Ok to save the changes.

Solution 6: Clear the TEMP Folder

A reason behind "PowerPoint says cannot play media" is the temporary folders that may affect the overall PowerPoint's overall performance. In case you know you are using the compatible media format, the codec is installed, the link value is doing well, and everything else is in place, then try deleting some temporary folders to see if it makes a difference. Here are the steps.

Step 1: Start by pressing Window+R.

Step 2: A dialogue box for the run window will appear; type the path, i.e., %temp%

Step 3: Select all the files with the TMP path extension and delete them.

Step 4: Once the temp files are deleted, restart the computer.

Repairing Corrupt Videos with Wondershare Repairit Video Repair

In case your videos accidentally get corrupted while transferring, then the only potential solution that can work for you is Repairit video repair. It makes us able to fix the files that have been corrupted, difficult to reach, broken, or damaged in MOV, MP4, M4V, M2TS, MKV, MTS, 3GP, AVI, FLV, and more file formats. It works on all kinds of cameras; it has nothing to do with the camera's brand whether it belongs to Nikon, Fuji, Samsung, Panasonic, DJI, Parrot, Skydio, and Olympus, this software will work on all. This tool is designed for the videos that create problems while playing them on a computer or anywhere else, audio-video sync issues, video playback disrupted, stuck videos, etc. This tool will help them to run smoothly anywhere you want them to. If you feel interested in this software, then click the download button below and have a try.

Step 1 Add Your Corrupted Videos

The very first thing which has to be done is launching the application on your computer. To add the corrupted file, all you need to do is pressing the Add button, or it can also be done by clicking the "Add video and start repairing" area.

add corrupted videos

Step 2 Repair Your Videos

In the second step, you have to click the "Repair" option; to initiate the process of repairing a corrupted video file.

scan corrupted videos files

Step 3 Preview the Videos

After taking some time to repair the corrupted file, a message will pop up on the computer screen, showing that your video has been successfully done. After this, you can press the preview button to look at the video file, which has been fixed.

preview corrupted videos

Step 4 Advance Mode for Highly Corrupted Video (Optional)

For videos that are a bit difficult and can't be easily attained with instant repairing, you need to press the "Advanced Repair" button.

advance video repair

Add a corrupted video file that you want to fix.

add sample videos

Step 5 Save Repaired Video

Saving the fixed file is the last step, which is importantly required; you will have to click on the "Save" button to save it in this step.

save repaired videos

Did you lose your audio files mistakenly? Read on to learn the tips to recover audio files from Tascam Recorder.

* Some of the above codec formats may need to be supported by system.