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Video Repair

Perfectly repair videos with various corruption issues in minutes.

  • Fix video issues like video playback error, video black screen, video blurry, etc.
  • Repair videos of 15+ different video formats, such as MP4, MOV, MKV, etc.
  • Advanced Repair mode for severely corrupted videos.
  • Support a wide range of storage media including cameras, SD cards, mobile phones, hard drives, etc.
video repair

Video File Cannot Be Played? Fix Different Video Error Codes

"Recently, I tried to play a video on Chrome, but I got an error message on the screen stating: This Video File Cannot Be Played. Is there anything wrong with the file or the browser, or do I need any media player extension?"

This is a query posted online by a concerned user who could not play specific videos on the system. Well, apart from Chrome, the videos not playing issue can also be encountered on Android phones or other browsers. Since there could be different reasons for this, we need first to diagnose the problem and later resolve it. If you are also unable to play a video, then read this extensive guide and fix this recurring problem on your device.

video cannot be played error

Part 1: Why Are You Unable to Play Videos?

Before we get into the details, it is essential to know why you are getting the file could not be played issue. Ideally, it can be caused due to the following reasons:

  • The video you are trying to play can be corrupted. (Fix corrupted videos)
  • There might be some issues with the media player installed on your device.
  • You might be using an old or corrupt browser.
  • Your browser might not support the video you are trying to play.
  • The browser might not have the needed extension or an add-on player installed.
  • If the file has been posted online, then it can become unavailable or corrupt.
  • You can no longer have access to the file anymore.
  • A faulty extension or browser add-on can also cause this problem.
  • You might be trying to play the video that is not allowed in your location.
  • A VPN or third-party firewall could have blocked the video playback.

Apart from this, there could be other software-related issues for videos not playing on a phone or computer.

Part 2: Fix "This Video File Cannot Be Played" in Different Scenarioshot

Not just Android phones, a lot of people are unable to play videos on their computers or browsers as well. The following are some significant cases of videos not playing that you can encounter (and fix).

Situation 1: Computer Not Playing the Downloaded Videos

If the video is already saved on your computer and you cannot fix it, then there might be an issue with the player or the video itself. To fix the "This video file cannot be played" issue, you can try to play the video with another player or repair the corrupted video.

Fix 1: Repair the Video Using A Professional Tool (for Corrupted Video)

If the video has been corrupted, then you can use a professional tool like  Wondershare Repairit Video Repair. It is a user-friendly DIY tool that can repair videos of every major format like MOV, MKV, MP4, FLV, AVI, and more. From a logical error in the file to syncing problems and video corruption to frozen videos – this video repair tool can fix the videos not playing issue under all scenarios. The following are main features of WonderShare Repairit:

Wondershare Repairit

1,010,994 people have downloaded it.

  • Support to repair damaged videos with all levels of corruption, such as video not playing, video no sound, out-of-sync video or audio, sluggish video display, flickering video, missing video codec, etc.

  • Support to repair videos of diverse formats, including MOV, MP4, M2TS, MKV, MTS, 3GP, AVI, FLV, MXF, KLV, INSV, M4V, WMV, MPEG, ASF, etc.

  • Repair critically damaged or corrupted videos available on SD cards, phones, cameras, USB flash drives, etc.

  • Repairit has a quick and advanced scanning mode. You can use either depending upon the level of corruption the video file has undergone.

  • No limit to the number and size of the repairable videos.

  • Compatible with Windows PC, Mac OS, and supports PC to mobile transferring/sharing.

You can follow these simple steps to repair the saved videos on your computer.

Step 1: Load the Corrupted or Damaged Videos

To start with, just install and launch the Wondershare Repairit software on your computer. Now, open it and click on the "+Add" button in the "Video Repair" section to launch a browser window to select multiple videos to upload.

add corrupted videos

Step 2: Repair the Added Videos

Once the videos are added, you can just click on the "Repair" button to start the process. You can load single or multiple videos as per your requirements. Let the application complete the process and don't halt it in between to get the best results.

repaired damaged videos

Step 3: Preview and Save the Repaired Videos

After the video repairing process is completed, you can click the video to preview it quality, then click the "Save" button to save the repaired videos wherever you want on your system.

save repaired videos

Step 4: Perform Advanced Repair (Optional)

If it fails to repair the broken video in Quick mode, then click on the "Advanced Repair" option on the interface. This will ask you to upload a sample video that is of the same format and was shot on the same device. The application will keep it as a reference to perform a more sophisticated repairing operation on the video. Finally, click the Repair button to repair your video.

add sameple video

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If you do not want to download software on your computer and your corrupted video is no more than 3GB, you can try the online version of Repairit Video Repair to get your video repaired online with ease.

Situation 2: Error Loading Media: File Could Not Be Played on Chrome

Sometimes, users are unable to play a video specifically on Google Chrome. In this case, you can try any other browser (like Firefox or Opera) and check if the problem sustains or not. Otherwise, there might be an issue with your device instead.

Fix 1: Check Network Connections

Needless to say, your device should be connected to an active network. You can also turn on the mobile data to further check the problem. Also, turn on the Airplane mode and turn it off after a while. Now, try to access the video again and check if the file could not be played or not.

Fix 2: Clear Chrome Cache

If the Google Chrome application has accumulated a lot of data, then it can cause the videos not playing problem. To fix this, just go to your device's Settings > Apps or Application Manager. From here, select the Chrome application and tap on the "Clear Cache" button.

clear chrome cache

Situation 3: This Video File Cannot Be Played on Google Drive

There are times when users are unable to play the video on Google Drive. This can happen while accessing Google Drive on their browser or via its dedicated application.

Fix 1: Clear Browser History

If you are accessing Google Drive on any browser, then you can just go to its settings and choose to clear the browser history. After that, close the application, and restart it to access the video.

Fix 2: Check the Video Format and Resolution

Google Drive does not support every video format and resolution. Therefore, before you upload a video, make sure that the format and resolution are supported by Google Drive.

Fix 3: Check If the Video Is Still Available

If you are trying to access a video on Google Drive that is hosted by someone else, then check its availability. The video could be deleted or the owner might have revoked the permission to the video access.

check the video can be playing

Situation 4: Cannot Play Video on Media Player

Fix 1: Restart the Media Player

You might encounter the videos not playing on the phone while browsing certain apps like Facebook or Twitter. In this case, you can just close the app from running in the background and reopen it. If it won't resolve the videos not playing issue, then go to the Play Store and consider updating the app. You can also delete the app and later reinstall it on your device as well.

Explore the complete solutions to VLC Video Not Playing - 2 minutes to read it.

fix video file cannot be played on media player

Fix 2: Use Another Media Player

Chances are that there could be a problem with the media player that you are using. In this case, you can just try another media player and check if the video is getting played or not. For instance, if the MOV video player is displaying an error, then you can use Windows Media Player or VLC Player instead.

Situation 5: Videos Not Playing on Android

Apart from a computer, you can also get the video cannot be played error on an Android device as well. The error can be caused due to a malfunctioning application or system settings.

Fix 1: Reset Network Settings

The video's not playing error can arise due to some change in the network settings on the device. To fix this, you can just reset its network settings by visiting its Settings > Reset or WiFi & Network Settings.

reset network setttings

Fix 2: Update the App

If the videos are not playing on an Android phone for particular apps, then you can consider updating them. For instance, if you are not able to play videos on YouTube, then just go to the Play Store, look for YouTube, and update it. If you are using an old app, then you would get an option to update it on its interface as well.

update the app

The third fix is Wondershare Repairit that supports repair videos from Android phones. After transferring the Android videos to the computer, you can start the broken video repair, when the video is no more than 3GB, you can use Repairit online video repair.

Part 3: Common Video Error codes that You May Encounter

The following are common errors that users encounter while playing a video on their computers or handheld devices.

  • This Video File Cannot Be Played (Error Code 102630)

This is a scenario for videos not playing on Android for third-party media players. For instance, the JW Media Player often displays the "This Video File Cannot be Played: Error 102630" when the app is corrupted. You can quickly fix the issue by reinstalling or updating the app. Alternatively, you can try any other media player and check if the file could not be played or not.

Apart from this, there could be several other errors that are caused by the browser, app, or the device itself.

  • Video Error Code 500

The video cannot be played error is more common in streaming services like Amazon Prime, Hulu, Netflix, YouTube, etc. It usually happens due to an internal problem with the browser. If you cannot play a video due to this, then consider clearing the browser's cache. Launch the browser, go to its Settings > Data Settings > Clear Browser Cache.

video error code 500

Please note the overall interface and options to clear the cache would be different in various browsers.

  • This Video File Cannot Be Played (Error Code 233502)

Video error code 233502 is a specific technical issue that users might encounter while attempting to stream or play video content on various platforms. This error typically signifies connectivity problems or issues related to the server's inability to process the requested video stream. It can result from various factors, including corrupted video files, network instability, outdated software, or incompatible video formats, making the troubleshooting process an essential step in resolving the error for a smoother viewing experience.

  • This Video File Cannot Be Played (Error Code 224003)

When attempting to watch videos on platforms like YouTube, Netflix, or other streaming services, users might encounter the error code 224003. This specific error is typically related to issues within the browser being used—be it Google Chrome, Safari, Mozilla Firefox, or any other—which prevents the video from playing smoothly.

  • An Error Has Occurred

This is one of the most common errors for videos not playing. It mainly occurs when the internet connection on the device is lost in between or the video has been removed from the server. Try to replay the video and ensure you have a stable internet connection to fix it.

video error code has occurred

  • Connection to Server Lost

As the error message states, the issue happens when the device loses its connection to the internet. Just ensure the phone or the computer is connected to a stable internet connection. Also, check if the video is available on its main server or not.

connection lost

  • The Video Is Unavailable

If you are unable to play a video and have got the error, then it means the video has been removed or deleted from its original location. The situation is more common in Google Drive videos not playing when the content gets removed from its source. Platforms like YouTube could have deleted the video if it violated its terms and conditions. (Check the steps on recovering deleted YouTube videos)

unavailable video


I hope that after reading this guide, you would be able to resolve the "This video file cannot be played" issue on your computer or Android device. As you can see, I have listed every app, device, or system-related issue that users face when they cannot play a video. You can follow these techniques as well if you are unable to play a video. Also, if the video is stored on your computer and it has been corrupted, then simply use a reliable tool like Wondershare Repairit to fix it instantly.