Facing PDF Black Screen Problem? Here Is the Solution

PDF is one of the popular file formats, well-known for its reliability and security. It is the only format that facilitates e-signing and displays the same content and layout no matter which OS or device it is viewed on.

Despite having such unique features, PDF is not immune from errors and glitches. One common trouble that users generally report while working with this format is a black screen error. There could be several reasons causing the trouble, including file corruption, incompatible format, and more. 

Read on, and the guide will walk you through the possible reasons and practical solutions to resolve the PDF Black Screen problem.

Part 1. Why Is My PDF Showing Black?

Since PDF contains several security measures that protect data from unwanted access, it usually comprises confidential information. But what if it doesn’t open, or the screen turns black? A majority of users reported the Adobe Acrobat reader add signature black screen error, which makes them unable to access the content.

pdf black screen

There could be several reasons that trigger the error. A few of them are listed here.

1. File Corruption

The primary reason why PDF shows a black screen is the file corruption. When the pipeline tries to read such a document, it is unable to scan the information properly, resulting in the error.

2. Missing plug-ins

Sometimes, the PDF black screen appears due to the missing plug-ins responsible for playing the file format.

3. Outdated version

PDF screen also turns black if you try to open the file in the outdated or older versions. 

Part 2. Solutions to Tackle PDF Black Screen Problem

Here’s the comprehensive guide to the practical approaches that help you deal with the PDF black screen error. Choose any of these methods to eliminate the trouble with ease.

Method 1: Reconfigure Adobe Reader to display PDF files in the Web browser

The inappropriate configuration of the Adobe Acrobat plug-in is one of the prominent reasons for the PDF Black Screen error. To fix the problem, you need to reconfigure the plug-in in the web browser.

Check the steps mentioned below to manually change your browser preferences to use the Acrobat PDF viewer. 

- Firefox For Windows

  • Go to Options > Applications.

  • Scroll to the PDF under the "Content-Type" area.

  • Go to the Action column next to PDF and choose an application to open the PDF.

go to the action column

- Firefox on Mac OS

  • Launch Firefox. Choose Preferences > Applications.

  • Under the Content-Type column, select the PDF.

  • Select the Action Column adjacent to PDF and select the "Use Adobe Acrobat NPAPI Plug-in."

click applications

- Safari For Windows

  • Launch Safari and click on Preferences.

choose preferences
  • Go to the Security and then click Website Settings next to the internet plug-ins.

select the website settings
  • Choose the Adobe Reader in the list of plug-ins.

  • Open the drop-down menu of the "When visiting other websites" and click Allow Always.

  • Tap "Done" to save the changes. Your web browser is not set to use Adobe Reader plug-in to display PDFs.

- Safari For Mac OS

  • Go to the PDF viewer. Choose File > Get Info.

  • Tap on the arrow next to "Open With" to open the product’s menu.

  • From the Application menu, choose either Adobe Acrobat or Adobe Acrobat Reader.

click adobe acrobat reader dc
  • Tap on the "Change All" button and click the Continue button to make changes in all similar documents.

click change all

Method 2: Modify the "Save" Permissions

Sometimes, the problem occurs due to incorrect permissions. Ensure that the PDF is savable, especially using Adobe Reader v9.0 or older. For this, you need to access the doc directly from Adobe Reader and check whether the message at the top of the page says the file can be saved or not.

If it’s not, enable the Save permissions so you can open it in all versions of the PDF reader.

Method 3: Disable the "View in Browser" Feature

Yet another solution to fix the Adobe Acrobat Reader add signature black screen error is to force the application to show the PDF in a separate window other than the browser. Here’s how you can do it.

  • Open the Adobe Reader and click on the View > Tools. Choose Accessibility from the drop-down menu.

choose accessibility
  • Go to the Menu bar and select the Setup Assistant.

choose setup assistant
  • Now, choose the Set options for Screen Readers.

select the set options
  • Do not modify settings on screens 2, 3, and 4 of 5, and click Next to move further.

  • Uncheck the box that says "Display PDF Documents in the Web Browser" on screen 5 of 5 and click Done to save the changes.

uncheck the box

Method 4:Update the Adobe Acrobat Reader

outdated version is yet another reason behind the occurrence of this error. In such cases, you should check the version of Adobe Acrobat and make an update if it is outdated. Follow the steps mentioned below to upgrade the Adobe Reader successfully.

  • Launch the Adobe Reader and go to Help > About Acrobat or Adobe Reader.

  • Check the product version.

note the version
  • Visit the Adobe Reader "Downloads" page, and it automatically detects your OS and Reader version.

  • If a new version is available, choose "Install Now." Click the downloaded file and follow the instructions.

Method 5: Using Wondershare Repairit

PDF Black Screen error also occurs when you open the corrupted PDF file. The document can be damaged owing to several reasons, such as unexpected power loss, incorrect file transfer, virus infection, and more.

To repair the corrupted PDF files, you need third-party software specifically developed to restore the damaged files. Wondershare Repairit is a one-stop solution to fix any kind of file corruption in a few clicks. Furthermore, it is compatible with both Mac and Windows, making it an ideal choice for everyone.

Features:

  • It preserves the data’s original layout.

  • The tool can repair the file from all scenarios, including black screen, unreadable format, and more.

  • It is 100% reliable and safe to use.

Follow the step-by-step guide to fix the PDF Black Screen error using the Wondershare Repairit.

Step 1: Add PDF Files

  • Download the Repairit tool on your system and follow the on-screen instructions to install it. Launch the application and go to the "File Repair" section in the left dashboard.

  • Click on the Add button and it will take you to the folder where the corrupted file is stored.

add
  • You can select multiple files at once and load them to software. The tool will let you check the file details, including its name, size, and location.

Step 2: Start File Repairing

  • Tap on the "Repair" button and begin the file repairing process. The application will scan the loaded documents and repair minor and major issues.

start
  • Wait for a while until the tool finishes the process. You can check the progress of the repairing process on the interface.

preview
  • The tool will let you know about the file repairing status and generate a prompt when all files repair successfully.

Step 3: Preview and Save

  • Once the PDF files repairing process is finished, click on the "Preview" button next to the file. If the results meet your expectations, you can save the files to a specific folder. You can also click the "Save All" button to export all the repaired files at once.

save files

To Sum Up

That’s all about the guide on fixing the PDF Black Screen error. We hope the solutions listed above will help you deal with the black screen problem. The PDF file format is exceptionally secure and boasts plenty of features, which makes it a go-to choice for all. But like others, it is also prone to glitches and malfunctions.

Use the practical approaches listed above to solve a black PDF problem. However, if these quick solutions don’t help you out, don’t hesitate to opt for professional file repairing software to fix the error. Wondershare Repairit is a fully-featured application that repairs the PDF file in just three clicks.

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