[Ultimate Solution] What to do when adobe reader has stopped working on Windows 11

“The PDF files I access on the PC keep giving me the same response that Adobe Acrobat Reader DC has stopped working on Windows 11. Every time Windows troubleshoots for a solution to this problem, but no luck so far. Is there any solution available to fix the said issue?”

Adobe Reader is a popular source to access PDF documents on a Windows PC. However, since the new Windows 11 update, several users have noticed that their Adobe Reader has stopped working on Windows 11. This situation is not unique, but luckily, we can tackle the Adobe Acrobat not responding problem with some easy steps. You simply have to go through this article to know what causes this issue and quickly fix it.

Part 1. Causes of Adobe reader has stopped working

Adobe Acrobat Reader DC not responding correctly can be caused by any number of factors, from installing the wrong version to a lack of updates. Some files may even pose as PDFs but are actually viruses - so it’s crucial you know what kind of these “error” messages come up when trying to open them!

In this section, we will disclose what sort of issues cause Adobe Reader not opening errors to occur.

• Corrupted Installation

The installation of Adobe Reader may result in errors. For example, you might encounter an error with a required application library or file during the installation process, resulting in the computer not finding the product. This way, the whole installation could end abruptly.

• Windows Update

We all know that Microsoft has rolled out the Windows 11 update. For that reason, several users are not switching from Windows 10 to 11. However, Sometimes, Windows Update can cause Adobe Reader to stop working.

Nevertheless, you can fix such an issue by launching the Adobe Reader in compatibility mode. That way, it will recognize your version of Adobe software. Moreover, it will allow you access without crashing or displaying an error message like “Adobe Reader has stopped working.”

• Protection mode

Adobe Reader DC generally offers a Protection Mode, which prevents or restricts access to spyware and malware. When you enable this, your security becomes robust. However, it’ll sometimes be impossible for them to bypass certain features like reading or opening PDF files because they are not allowed through without disabling the Protection Mode first.

• Limited Access

It’s always essential to run Adobe Reader as an administrator in Microsoft Windows, especially when the computer has limited access. This way, it will work more efficiently without encountering problems with File Not Found messages or crashes on startup.

Part 2. Ways to fix Adobe reader has stopped working

Whenever an application-related issue occurs on a Windows PC, there are always easy to apply solutions to fix it. The same is the case with the Adobe Reader has stopped working on Windows 11 problem. This section will share the top 4 techniques to enable Adobe Acrobat Reader on Windows 11 again.

Method 1: Repair Installation and Update to Latest Version

The Adobe Acrobat Reader is a great tool to have when you’re looking for that perfect reading experience on your computer. However, it can sometimes fail due to various reasons. For instance: missing files or corrupted ones; will lead to the program crashing and displaying error messages such as “Error establishing connection.”

Here is how you can repair the installation and update the program to the latest version:

• Run Adobe Reader on your Windows 11 PC, and head over to the Menu bar.

• From there, click on Help, and click on the Repair Installation button from the drop-down list.

Repair Installation

• A new dialogue box will appear asking permission to establish the connection. Click on Yes, and the whole repairing process will proceed further.

• Next, click on Help from the Menu bar again, and select the Check for Updates option.

Check for Updates

• The interface will look for new updates and install them promptly.

install updates

Method 2: Uninstall Windows Update

Suppose you have recently updated your PC to Windows 11, and the Adobe Acrobat not responding issue has occurred after that. In that case, we suggest rolling back your update. The steps are as follow:

• Click the Settings icon from the Start menu.

access the settings menu

• From there, open Windows Update.

• Next, click on Update History.

open the update history

• After that, simply click on Uninstall Updates to roll back the Windows 11 changes.

uninstall updates

Method 3: Change Compatibility and Administrative Settings

You can change the Adobe Reader compatibility settings and see if that eliminates the Adobe Acrobat Reader DC not responding problem. Follow the steps below to change compatibility:

• Access the File Explorer, and enter the following path in the Address bar:

• Locate the AcroRD32.exe file, and right-click on it. From the drop-down menu, click on Properties.

open properties

• Press the Compatibility tab, and under the Compatibility Mode section, check the Run this program in compatible mode for option.

• Next, check run the application as an administrator, and click on Apply, then OK.

run compatibility mode

Method 4: verify the antivirus settings

Sometimes the installed antivirus could treat the Adobe.exe file as malware, thus causing the Adobe Acrobat not responding problem. You can access the antivirus exclusion settings and add the Adobe.exe file to the exclusion list.

check antivirus settings

Part 3. What to do when you have corrupted PDF?

If the Adobe Reader is working fine, then there could be something wrong with the PDF document. In that case, you can quickly repair files on Windows using Wondershare Repairit. It is a reliable program you’ll need to fix corrupted or error-prone PDF documents.

Besides, the software is user-friendly and can also repair Word, Excel, and PowerPoint files. Moreover, you can manage the application to fix the Adobe Reader has stopped working issue on Windows and macOS.

Features of Wondershare Repairit

  • This repairing tool supports DOCX, PPTX, XLSX, PDF file format.

  • Batch processing feature allows repairing different file formats at the same time.

  • In case you have erroneously added a file, you can remove it or trash it.

  • The application will let you know if you upload any incompatible format.

  • The application also displays a progress detail of the file repaired, being scanned, or waiting to be repaired

Steps on how to fix corrupted files with File Repair Tool

Follow the tutorial to carry out the corrupted document repair process.

Step 1: Add Corrupted Files

  • Launch the Wondershare Repairit on your computer and click on the File Repair option. There, you need to add the file you want to repair.

  • This will open a browser window so you can navigate to the location where the file is saved.

  • You can choose multiple documents and upload them the same on Repairit. Please add pptx, Docx, xlsx, or pdf files here.

add corrupt file wondershare repairit
  • Once you select the file, the application will load them and display the progress on the screen.

  • However, if you accidentally added any file, click on the Delete icon and remove it from the list.

Step 2: Repair corrupted files

Once you are done with adding files you want to get back, click on the “Repair” button available at the bottom-right corner of the page. It will scan the files and resolve the major issues.

You can easily check the progress of the repairing process for any file. It lets you know that files are being repaired, being scanned, or waiting to be repaired.

The application will notify you as soon as the file repair process is completed. Those files that are repaired successfully will depict a ‘Completed’ sign adjacent to their icon.

 repair corrupt file wondershare repairit tool

A pop-up message will appear on the screen informing how many files are being repaired.

Step 3: Preview and Save Files

Since the software has repaired the corrupted files, you can easily preview and save them to your system. Click on the “Preview” button available in front of every repaired file.

Once you tap on the button, a new page will open where you can preview the file.

preview file wondershare repairit

Hit the “Save” button to store the repaired files. Please choose a different save location to avoid data overwriting.

If you wish to save all files simultaneously, click on the “Save All” button and get the job done right.

You can simply go to the specific location of the windows where you want to save the repaired files.

save file wondershare repairit

In this way, users can save all the corrupted files. The tool will let you know how many files have been saved. And if you prefer to use an online tool rather than desktop software, you can use Repairit online file repair tool to fix your corrupted PDFs.


Whenever a new version of Windows is rolled out, there is always a possibility that some programs and files could act up. The same is the case with Adobe Reader. If your Adobe Reader has stopped working on Windows 11, then you can check any of the top solutions mentioned in this article. You can use these methods to fix the issue on your computer. However, if your PDF file contains errors or suddenly becomes corrupted, we recommend using the Wondershare Repairit.