100% Fixes to Netflix Black Screen with Sound Issue

Eight months ago, DirtySyko posted on Reddit. He said, "The first thing I did was try out Netflix to see image quality, but I’m getting a black screen with only audio and subtitles. Great British Baking Show worked fine, and looked great honestly, but a couple movies I tried did not. Looking up it seems to be a DRM issue. Any way to circumvent this?"

Frustrated by such Netflix black screen with sound issues? This problem is common not only on smartphones, computers, and smart TVs. Follow all the methods below to mend the issue. This article will present 7 effective ways to fix the Netflix black screen problem. You will be on your way to resuming smooth streaming in no more than minutes.

Part 1. Why Encounter Netflix Black Screen with Sound Issues?

A multitude of factors could lead to this issue:

• Temporary Glitches or Bugs: These little system errors or minor glitches in the Netflix app or the device software cause your video to stop and present a black screen while playing the sound.
• Issues with Video Cables or HDMI Connections: Some issues with your video cable or the HDMI connection between your device and the TV may result in a black screen.
• Outdated App or Software Versions: Outdated versions of the Netflix app or your device's operating system are susceptible to version incompatibilities that can trigger the black screen problem.
• Interference from Other Software or Hardware: Adware, antivirus software, or certain graphics card drivers can sometimes interfere with Netflix playback, causing a black screen.
• Netflix Server Issues or Internet Connection Problems: Some of this software may include adware in its operations or antivirus. Some graphic card drivers sometimes interfere with Netflix playback, causing a black screen.
• Incorrect Video or Picture Settings: Often, Netflix is prevented from displaying videos correctly due to incorrect settings within your TV or streaming device.

Part 2. How to Fix Netflix Black Screen with Sound on Windows and Mac?

If your Netflix has a black screen with sound on Windows or Mac, don't worry! Indeed, there are several proven solutions to fix this problem.

1. Try to Disable Extensions

You can always disable browser extensions if nothing else has worked to fix the Netflix black screen with a sound issue. Sometimes, these extensions interfere with Netflix play, and you observe a black screen.

Disabling browser extensions can help. Take the steps:

Step 1. Open any of your web browsers, like Google Chrome or Mozilla Firefox.

Step 2. Click on the three dots in the upper right corner of the window. A drop-down menu will appear. Choose Extensions and Manage Extensions.

Step 3. Enable the toggle switch given next to every extension. You can also click on the "Disable" button to disable it.

Step 4. Restart your browser. Open Netflix and check whether the black screen shows the contents of the video for you or not.

2. Try to Clear Your Browser

Clearing the cache in your browser can help resolve black screen issues. This is because the cache stores temporary files that might be outdated or corrupted. These corrupted files can interfere with the proper loading of websites, leading to display issues like a black screen. By clearing the cache, you remove these problematic files, allowing the browser to load fresh, up-to-date content.

Here's how you clear cache and cookies in your browser:

Step 1. Launch the web browser that has been used to previously visit Netflix.

Step 2. The navigation will vary slightly by browser. But, it generally follows this pathway:

• In Google Chrome: Click the 3 dots at the top right and then select "Clear Browsing Data."

• In Mozilla Firefox: Click the 3 horizontal lines at the top right. Then, click "Settings" go to the "Privacy & Security" then select "Cookies and Site Data" and check the box to Clear Data.

• In Microsoft Edge: Click the three vertically arranged dots in the upper-right corner of the window, then click "Settings" and "Privacy, search, and services" then choose "Clear browsing data."

Note: Close your web browser and reopen it to let all the changes occur after the data is cleared from your browser. Once your browser has restarted, open Netflix and check if the black screen issue is resolved

3. Try to Use Repair Software

If none of the standard troubleshooting methods work in fixing the Netflix black screen with the sound issue on your computer, you could try video repair software. It's designed to fix broken video files. They could be the root cause of this problem.

One such powerful video repair tool is Repairit Video Repair. The software has a user-friendly interface that can effectively mend a long list of video file formats, including those streamed on Netflix.

Let's now figure out how to use Wondershare Repairit to fix the Netflix black screen with a sound issue.

Step 1. Download Wondershare Repairit. Press the +Add button within the Video Repair section.

Step 2. Add your corrupted Netflix video files. Repairit offers batch processing. Thus, you can add multiple at once. Then, please click the Repair button to start the video repair process.

Step 3. Click the Preview button to view the repaired Netflix video file. If you think that the repaired file is good, click Save.

Part 3. How Can I Fix an Android Netflix Black Screen with Sound?

No need to worry if you experience the Netflix black screen with sound issues on your Android device because a couple of well-tried solutions exist for this problem. Two proactive approaches to resolving this problem are clearing your device's cache and turning off a color correction.

1. Clear Your Cache

Outdated temporary data collected by the Netflix app can cause it to malfunction. This accumulation of old data might lead to errors. Regularly clearing this data can help prevent these issues.

Step 1. Open the Settings app on your Android device.

Step 2. Tap "Apps & services," then select the Apps to locate Netflix app.

Step 3. Scroll to "Storage” and "Clear cache."

Step 4. After cleaning, restart your Android device.

2. Disable Color Correction

Color correction is an accessibility feature on some Android phones that might cause video playback issues. If you're having these problems, Netflix suggests turning off the color correction feature on your phone. Here’s how:

Step 1. Run the Settings application. Click the menu "Accessibility features".

Step 2. Click Accessibility and look for the color correction then select.

Step 3. Move the switch to the Off position to turn Color Correction OFF for the device.

Step 4. Now, you need to reboot your Android device to apply the changes.

Part 4. How to Fix Netflix Black Screen with Sound on iPhone & iPad?

We know the feeling of a black screen with sound when trying to watch Netflix on an iPhone or iPad. That's why we provided simple steps to fix the Netflix black screen with the sound issue on your iPhone or iPad. Let's check them out!

1. Reset Your Netflix App

Resetting your Netflix app saves lives on an iOS device. Here's how to do it:

Step 1. Using an iPhone or iPad, open the Settings application

Step 2. Scroll down, then tap Netflix.

Step 3. Tap the switch beside "Reset" inside Netflix settings.

Note: This will reset the Netflix app. Moreover, it clears the cached data or temporary files. They may be the reason behind the black screen.

Step 4. Open the Netflix app again and retry streaming.

2. Disable Content and Privacy Restrictions

Among the known causes of Netflix's black screen on an iOS device are content and privacy rules. A new feature your device may have could be interfering with the Netflix playback. To disable the Content & Privacy Restriction, do the following steps:

Step 1. Launch the Settings application on your gadget and select "Screen Time."

Step 2. In the next window, click "Content & Privacy Restrictions."

Step 3. Switch off "Content & Privacy Restrictions."

Part 5. Tips to Avoid Netflix Black Screen with Sound Issues

Avoid Netflix's black screen with audio using these tips:

1. Keep all devices, operating systems, and the Netflix application updated. Most compatibility issues and failures in playback occur because of outdated software versions.
2. Stable and faster internet connectivity is a basic need for perfect Netflix streaming. The internet speed is supposed to reach at least the minimum requirement. Such speed must be matched with the quality you want to have with the video you would want to stream.
3. VPNs and proxies can block Netflix content. This causes black screens. Turn off any VPN or proxy and see if it works.
4. Netflix video playback had Hardware Acceleration enabled. Try disabling Hardware Acceleration in Browser settings and check if it fixes it.
5. Make sure to be on a device and connection that will work with the required minimums of Netflix. There may also be problems with older devices. Or, using an unsupported HDMI cable could cause the black screen problem.

Conclusion

The black screen problem with Netflix coupled with sound is generally fixable. It isn't very pleasant, but try the troubleshooting steps in the article. They should help you return to watching Netflix on your computer, phone, or smart TV. Keep your devices updated. Refresh apps. Clean your internet to avoid problems. Then, enjoy Netflix with the features that matter to you.