While trying to watch a video on a self-hosted website, you may have come across the error code 2240002. The error arises because of the wrong configuration in the media player or certain extensions or browser cookies. It generally occurs when trying to load a non-supported video format using the JW Player. The following guide will tell you how to fix the 224002 error code while playing videos online.
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The error code 224002 can arise in the PC, Android, or iPhone and means that there is an error loading the media file, and it cannot be played. Mostly the issue arises when you try to watch a video on a self-hosted website.
The error code 224002 arises when trying to load files in a format not supported by the JW Player. When a JW player tries to load a .mov or .wmv video not using the H264 code, you may come across the 224002 error.
It can commonly be seen on both Chrome’s mobile and desktop versions and other standard browsers. The error arises because of the wrong configuration in the media player or certain extensions or browser cookies.
PC users come across error 224002 a lot. Open a different browser other than Chrome and try to load the URL. If it works, then the problem is with the browser. Otherwise, it is a media player problem.
If the video works on the other browser, then you will need to fix the issue. Chrome users can follow the below steps to fix the problem and remove the error 224002: video cannot be played.
Method 1: Keep Your Google Chrome Updated
If you are regularly facing the error 224002 while using the Chrome browser, chances are you do not have the updated version. JW player keeps updating its list of supported formats regularly. However, if you use an old and outdated Chrome version, it may not work correctly.
Usually, Chrome automatically downloads and runs the update itself when you close and open the browser again on your computer. If you have still had an update to make, you can manually run the update on your PC.
Open Chrome and click on the action menu (3-dot menu) on the top right-hand side.
If your version is old, you will see Update Google Chrome. Click on it.
After it is downloaded successfully, you can click on the Relaunch button, and Chrome will restart with the updated version running.
Method 2: Delete Your Cookies and Cache
Once you update the Chrome browser, you should try to resolve the error by clearing cached data and cookies. The process is different on different devices. For a PC, follow the following steps.
Run Chrome and click on the 3-dot menu on the right top corner.
Click on More tools and then click on Clear Browsing Data.
Then click on the Basic tab. A drop-down menu will come next to Time Range. Click on All Time.
Click on the Cookies and other data and the Cached files and images. After selecting both of them, click on Clear Data to remove cached files and browser cookies.
After doing this, restart the Chrome browser and check if the error has been solved or not.
Method 3: Disable Chrome Extensions
Many chrome extensions can lead to the error 224002: file cannot be played. If you use extensions to safeguard online surfing, then the chances of error increase. You can find out if your extensions are the cause of the error.
Open Chrome and then open an Incognito Window. It helps you in private browsing as it does not record any history and disables all extensions unless you manually allow an extension to run. Run the URL which displayed the error 224002: File could not play in the incognito window.
Paste chrome://extension in the search bar, showing you a list of all the extensions. Disable each extension one by one and see if the video works at any time. You will know which extension was causing the error, and you can remove it from your browser.
Method 4: Change to Default Settings in Chrome
If all of the above methods fail to work, then try out one more method. You can change the Chrome settings to default, which will remove all the extensions or settings that may have caused the error. All the cookies, extensions, site data, etc. Follow these steps to reset Chrome.
Open Chrome and then click on the 3-dot action menu in the right top corner.
Click on Settings and then open Advanced. A drop-down menu will appear.
Scroll down the menu, and you will see Reset. Click it, confirm, and Chrome will get back to default settings.
Try the above methods to remove the 224002 error on your PC.
Like the PC, one can come across the Error 224002: video cannot be played on an Android phone. More and more people are using smartphones, and this is a common problem people are facing. For the same reasons as the PC, the error can also come on Android devices.
There are many methods to tackle the error on PC. Similarly, you can try certain things to remove the error from your Android smartphone browsers. Try out the following methods, and you may solve the issue.
Method 1: Update Your Mobile Browser to the Latest Version
Most android users use the Google Chrome browser on their phones. Just like PCs, you need to keep the browser updated for it to work best. The update takes place automatically on an Android phone when a new version is available, but Google Play Store may stop it.
If you are not connected to a Wi-Fi network, the download won’t be automatic. Use the following steps to download the update.
Open the Google Play Store
Click on My apps and games to see a list of all pending updates.
Find the Chrome app icon and click on Update, which is right next to it.
Method 2: Delete Cache and Cookies
Follow the following steps to clear out caches and website cookies to solve the 224002 error.
Launch Chrome on your Android smartphone and tap the action menu in the top right corner.
Click on Settings, then click on Privacy.
Keep scrolling down the menu and click on Clear Browsing Data.
Click on the Basic tab. Set the Time Range to the drop-down menu to All Time. Select the Cookies and site data and cached images and files. Then click on Clear data to delete it.
iPhone users have also come up with the issue of error 224002: Video cannot be played. Just like Android and PC users, even the iPhone's Safari browser faces this error while playing certain videos on certain websites.
The iPhone uses the Safari browser, and similar to the PC and Android users, you will have to follow certain methods if you want to tackle the error 224002. It is always annoying when you can’t access some content you want to watch, so it is better to know how to remove the error.
Method 1: Delete Cookies and Web History
The process is almost the same for PC, Android, and Apple devices. Even for the iPhone, you will have to delete cached data, cookies, and browsing history. However, the execution is a bit different in the iPhone and its browser. You will need to do this to delete the cookies and web history:
Click on the Settings app on your iPhone menu.
Tap on the Safari app icon there.
Then click on clear history and website data.
Tap on Clear to confirm, and the data will be deleted.
Method 2: Delete Website Data
Along with deleting the cookies and web history, you will also have to delete the existing website data. It is also a straightforward process. Do it by following these steps:
Open the Settings app on your iPhone menu.
Click on the Safari app icon there.
Click on Website Data.
Now you can either remove all website data or select the websites whose data you want to remove. For this, click on Show all sites and then tap on Edit in the bottom right corner. You will see a red sign on the left side of the website. Click on this sign and then tap on Delete to remove the website data.
It can get very frustrating when you cannot access the content you want to watch due to the video files are corrupted. In this case, a professional video repair tool will be your ideal choice to fix and restore corrupted video files.
Solution 1: Repair Videos That Can Not be Played Online for Free
Coming across videos that cannot be played due to error code 224002 can be stressful. However, we have brought user-friendly software for you known as Wondershare Repairit Online for free. This tool works for your corrupted videos and turns them into repaired ones. This tool has been proved to be quite effective and time-saving.
You must know the advantages of this free Online video repair tool.
Wondershare Repairit Online
Repair damaged videos with different video corruption issues, such as error/missing video codes, video not playing, video no sound, flickering video, etc.
It supports customers repair 150 videos per month and supports each video of 3GB online.
Repair critically damaged or corrupted videos available on SD cards, phones, cameras, USB flash drives, and more.
The online version supports various video formats: MOV/MP4/M2TS/MKV/MTS/3GP/AVI/FLV/MXF/M4V.
Security enough: videos are transferred via a 2048-bit encrypted connection and deleted after 3 hours.
It fixes videos online without damaging the original quality or integrity.
Follow the steps below to start the video repair process.
Step 1 Uploading Process
Open Wondershare Repairit - Online Video Repair, then upload the damaged video into the interface.
Step 2 Repair Process
After the uploading bar is 100% locked, the repairing process will automatically start in the background without asking your permission; hence, enhancing efficiency.
Step 3 Saving Process
In no time, the video will be repaired as well as new. Save it and repair another corrupted video from your system.
Solution 2: Repair Videos That Can Not Be Played on Your PC
Wondershare Repairit offers the online version as well as the desktop version. Both of these services handle different video lengths, formats, and sizes.
The desktop version of Wondershare Repairit - Video Repair manages a wide range of errors and deals with 18 video formats. It also has to be your choice if the damaged video is larger than 3GB.
Wondershare Repairit - Video Repair is an easy-to-use tool to repair damaged video files. The following are the main features of Repairit for desktop:
Repair damaged videos with all levels of corruption, such as error/missing video codes, video not playing, video no sound, out-of-sync video or audio, playback errors, header corruption, etc.
Repair videos of 18 diverse formats, including MOV, MP4, M2TS, MKV, MTS, 3GP, AVI, FLV, MXF, KLV, INSV, M4V, WMV, MPEG, ASF, etc.
Repair damaged or corrupted videos caused by video compression, system crash, video format change, etc.
Repair critically damaged or corrupted videos available on SD cards, mobile phones, cameras, USB flash drives, etc.
Repairit has a quick and advanced scanning mode. You can use either depending on the level of corruption the video file has undergone.
No limit to the number and size of the repairable videos.
Support Windows 11/10/8/7/Vista, Windows Server 2003/2008/2012/2016/2019/2022, and macOS 10.10~macOS 14.
Step 1 Launch the Wondershare Repairit
You will need to download and install the Wondershare Repairit application on your PC. After installing, click on the app and run it. You can save it on the desktop to run easily or find it in the Search.
Step 2 Add corrupted videos
The first step will be adding videos to the interface. There are two ways to add corrupt videos. In the middle of the interface, you will see Add video and start repairing. You can click here to start the process. Alternatively, you can click on the Add button to get started.
Step 3 Repair the corrupted videos.
After adding the video, click on the Repair button and wait for the process to take place. After completion, a pop-up will appear and ask you to save and preview the video. Click on OK to save the video at the desired location.
Step 4 Preview the repaired video.
You will see a little triangle, just like the play button, in front of the video name. Click on the button and watch a preview of the video. Make sure that the file is genuine, and then save it.
Step 5 Use advanced mode to add sample videos (optional)
You can choose advanced repair if the video is severely corrupted or the video is not repaired properly. Click on the folder and add any sample video to repair. A sample file has the same format as the corrupted video and is created with the same device. Advanced Repair uses the sample file to repair the corrupt file.
Step 6 Save the repaired video
When you see a prompt, proceed to save the repaired video. Please select a location to save the files and make sure you don’t choose the same location where they got corrupted. When you choose the "recover" button, the video will be saved on the local disk.
You may also click on "New Folder" and then click on "Recover." The video will be saved in a new folder on the local disk. Rename the new folder to the name of your choice.
Even the best web browsers that are used widely by people face certain issues sometimes. A common error is when videos do not play on some websites, and an error occurs. There are some ways you can avoid this from happening.
Try to disable the hardware acceleration in the advanced settings of the browser. Go to the settings, scroll down to the bottom of the System section and turn off the hardware acceleration.
You can try to delete your browsing history and cookies. Open the Settings and go to the Privacy and Security section. Click on Clear browsing data. Relaunch the browser, and the videos should work now.
Keep your device updated to avoid any incompatibility between video properties and player configuration.
Avoid installing any apps from non-secure sources.
Note: Come here to learn about how to fix videos not playing in PowerPoint.
Common Video Error Codes That Need to Fix:
A Pro's Guide to Error Code 233011 Fixes
Fix video error 0xc00d36e5: item is unplayble
Fix Missing Codec 0xc00d5212
Fix 0xc10100bf: This File Isn't Playable
Fix 0xc10100bf: This File Isn't Playable
Whether you are a desktop user, Android, or iPhone user, the video playback error 224002 can come on any device. The error is there because of some wrong configuration. But the solutions discussed above will surely help you in fixing the issue.
You can also repair your not playing or corrupted video with the best software - Wondershare Repairit.
We hope you can now watch your desired video without facing any issues!
* Some of the above codec formats may need to be supported by system.