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A Guide to Getting Rid of the Annoying Black Screen Issue

Amy Dennis
Amy Dennis Originally published Sep 27, 23, updated Mar 20, 24

Whether you’re showing your favorite memories to a guest, enjoying movies with friends, binge-watching a TV show with your significant other, or having dinner with YouTube and yourself, the black screen issue can be incredibly frustrating.

In the age where we consume massive amounts of video content, especially when consuming food alongside, the unwelcome appearance of a black screen can ruin your entertainment and needs to be fixed as soon as possible.

Today, we’ll explore this black screen problem, dive into its potential culprits, and go through various troubleshooting steps and fixing methods so that you can enjoy your content consumption time in peace.

In this article
    1. Method 1: Fix Corrupt Videos Using Professional Software (Repairit)
    2. Method 2: Reinstall Your Video Player
    3. Method 3: Reinstall Adobe
    4. Method 4: Turn On Javascript
    5. Method 5: Turn off Hardware Acceleration
    6. Method 6: Clear Cache
    7. Method 7: Update Display Drivers
    8. Method 8: Update Your OS
    9. Method 9: Update the Media Playback App
    10. Method 10: Reinstall Drivers
    11. Method 11: Check Peripherals

What Is the Black Screen Problem?

The issue of black screens when playing video files is surprisingly common on Windows machines. It can happen when you’re playing local video files like movies, TV shows, or even wedding videos, and it can also occur when you’re trying to play YouTube videos in your browser.

More often than not, the black screen problem revolves around software issues, which we’ll review in a bit. Fear not – these are fixable through various software troubleshooting methods and are nothing to worry about.

However, the black screen can also be caused by hardware issues. In that case, you must replace the affected peripherals, like displays and connectors.

Causes of Black Screen When Playing Videos

Before we can move on to fixing black screen issues, let’s first discuss what can instigate the problem in the first place. Therefore, the most common causes of black screens when playing videos are below. They include the following:

  • Corrupt Video Files – It’s arguably the main reason behind the problem of black screen when playing videos. Whether you’ve improperly downloaded the file, canceled the copying process a few seconds before you should have, or experienced an HDD corruption where a sector with a part of the video has gone corrupt, such files can be incredibly frustrating.
  • Outdated Media Applications – Whether you use Windows Media Player, VLC, or any other media playback app, obsolete versions can cause various issues, including the black screen problem when playing videos, so regularly updating these apps is vital.
  • Missing Video Codecs – Different file formats require different codecs to decode the video’s information and play it on your screen. Although you might have no issues playing an MP4 file, a missing video codec can be responsible for a black screen when playing an AVI file, for example. You’ll need to install multiple video codecs and keep them up-to-date.
  • Outdated Windows – Media players and codecs aren’t the only tools that can be outdated. The entire operating system can be the cause of the problem, too. Therefore, users with older versions of Windows should upgrade to Windows 10 or 11, while those on newer Windows versions should ensure they’ve downloaded all the latest updates.
  • Problems with the Browser – Whether you use Google Chrome, Mozilla Firefox, Safari, Internet Explorer, or any other browser, issues with these apps can also cause a black screen when playing videos on YouTube or other similar websites. A build-up of cached data and JavaScript errors are the most common issues causing this problem.
  • Issues with Display Drivers – There are only a handful of GPU companies worldwide, with Nvidia, AMD, and Intel being the most notable ones. Furthermore, your laptops and desktop PCs can either have dedicated GPUs or integrate them into the CPU. However, regardless of the configuration, they require drivers from these manufacturers to run correctly. If the drivers are inadequate or outdated, a black screen is how these problems manifest.
  • Malware and Viruses – Downloading video files from random websites is never a good idea, as they’re prone to carrying viruses with them. However, viruses can also penetrate your computer’s defenses in other ways and wreak havoc on all your files, including videos.
  • Antivirus False Positives – Your video files can sometimes get flagged as malware and viruses even when they’re not, especially when they come from untrusted sources. For example, downloading movies and TV shows from untrustworthy websites can lead to this issue and cause a black screen when playing videos.
  • Cable Connections – Cables get yanked all the time, and if you’re using a desktop PC with a monitor or a TV as your primary display, it’s possible to accidentally pull out your display cables and cause black screen issues when playing videos.
  • Faulty Hardware – Although quite rare, since a defective display like a laptop screen, a desktop monitor, or a TV wouldn’t only struggle when playing videos, there are cases of faulty display components causing black screen issues. You can quickly test this by connecting a different display and playing the same videos.

Other causes also exist, but whichever problem is creating the black screen issue, the fixes we’ll discuss below are bound to resolve it.

Top Workable Fixes for Black Screen When Playing Videos

Now that we know the potential culprits behind the issue, we can move on to troubleshooting steps and repair methods. Fortunately, many solutions are available for tackling this issue, so keep reading to learn more about each and how to use them. Below is an arsenal of solutions to fixing the problem of black screen when playing videos.

Method 1: Fix Corrupt Videos Using Professional Software (Repairit)

Since corrupt video files are one of the most common causes of black screen when playing videos, finding a proper and dedicated repair tool is vital in regaining the ability to play those videos. One such tool is Wondershare Repairit, which, in just a few steps and minutes, can repair your corrupt videos and give you access to your precious memories.

Some of the most noteworthy features of Wondershare Repairit’s video repair feature include:

  • The program supports all major camera brands, like Sony, Nikon, Canon, GoPro, DJI, etc.;
  • Repairit can read the following video formats: MOV, MP4, M4V, M2TS, MKV, MTS, 3GP, AVI, FLV, MXF, and INSV;
  • If you corrupted your video during the recording process or during editing, Repairit can fix your video. This also applies if the file got corrupted while transferring, processing, or converting a video;
  • Reparit also features an AI-enhanced video repair tool;
  • It also features a preview before save option;
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Note: You can also try Repairit Online if you just have several files to repair, which is more ecomomical and comvenient.

Using the app is incredibly straightforward and requires no technical skill whatsoever. Here’s what you’ll need to do:

Step 1: Launch the Wondershare Repairit app on your computer, select Video Repair on the left side of the screen, and hit Add to import the corrupted videos.

launch wondershare repairit

Step 2: Select your corrupted videos and hit the Repair button to let the app handle them.

repair black screen videos with repairit

Step 3: Preview the repaired video files and hit the Save button to save the files to your desired location.

preview and save video files

Videos aren’t the only thing the app can repair, and you can use Repairit for photos, audio files, documents, and more, making it the perfect app to have in your arsenal if you ever encounter corrupt files.

Method 2: Reinstall Your Video Player

The Windows operating system includes the Windows Media Player to play video files out-of-the-box, and many users keep using the same tool, never changing to a third-party media playback app. However, this app is rather basic and doesn’t support the latest video codecs and file types.

The app is often updated alongside Windows, but it may sometimes need an additional fix to get to the latest version. Here’s how you can reinstall it:

Step 1: Press the Windows and X keys on your keyboard simultaneously.

Step 2: Select Programs and Features, then click Turn Windows features on or off.

Step 3: Find Media Features, untick the box next to it, and hit OK.

turn media features off and on

Step 4: Restart your PC, repeat the process, but tick the box this time.

Step 5: Rerun Windows Update, and download all the latest updates.

After you’ve completed these steps, you should test video playback and check whether the black screen issue persists. If it does, you should move to another fix.

Method 3: Reinstall Adobe

Web-based video content often requires Adobe’s Flash Player to run correctly, which is another possible cause of the black screen issue, and might require a reinstall to make things work smoothly again. Here’s how you can reinstall it:

Step 1: Press the Windows key on your keyboard, search for the Control Panel, and open Programs and Features.

Step 2: Locate Adobe Flash Player or Shockwave Player and uninstall these apps.

Step 3: Restart your PC, and then head to Adobe’s website.

Step 4: Download the latest versions of the Adobe Flash Player or Shockwave Player.

Step 5: Run the installers, follow the instructions, and install these tools again.

Once you have completed the reinstall, test video playback and see whether Adobe’s apps were the cause of black screen issues inside the browser.

Method 4: Turn On Javascript

Modern websites often use JavaScript elements to prevent web scraping bots from quickly accessing and crashing the website. However, these elements require that our browsers also use JavaScript to render and display these web pages. When JavaScript isn’t turned on, such webpages won’t work, and you might encounter issues like a black screen.

Therefore, you’ll need to turn JavaScript on inside your browser. Here’s how to do it inside Google Chrome:

Step 1: Inside Chrome, click the Three Dot button in the top right corner.

Step 2: Click on Settings, and then go to Privacy and Security.

Step 3: Select Site settings, scroll down to JavaScript, and choose the Sites can use JavaScript option.

turn javascript on inside google chrome

Mozilla Firefox users can follow these steps:

Step 1: Inside Firefox, click on the Tools drop-down menu and choose Options.

Step 2: Tick boxes next to Block pop-up windows, Load images automatically, and Enable JavaScript.

Step 3: Save the settings, exit your browser, open it again, and try playing videos to see if that fixes the issue.

Safari, Internet Explorer, Opera, and other browsers will have similar steps, and you can try searching online for steps for your specific browser if you have problems finding the settings.

Method 5: Turn off Hardware Acceleration

Although they improve performance, hardware accelerators sometimes cause problems with games and media playback apps. Fortunately, they’re relatively straightforward to turn off or reduce. Here’s what you’ll need to do:

Step 1: Right-click on the Desktop and select Personalize.

Step 2: Head to System > Display > Advanced display and choose your Display adapter.

Step 3: Click on Display adapter properties for Display 1 and switch to the Troubleshoot tab.

Step 4: Hit the Change settings button, and move the slider next to Hardware acceleration between None and Full.

turn off hardware acceleration

When you’re done, click OK a few times to exit settings. Restart your PC and see whether it fixes the problem. You can also always go back and move the slider a bit further.

Method 6: Clear Cache

Each time we visit a website, our computers store cached data of these activities to make the following website visit faster and more pleasant. However, this cached data is saved on our PCs, and an extensive cache build-up can cause issues such as a black screen when playing videos.

Thus, cached data should often be cleared, and you can do so inside your browser, but it will depend on your browser app.

For Google Chrome, you can do the following:

Step 1: Launch Google Chrome and hit the Three Dot button in the top right corner of the app.

Step 2: Choose Settings, and then select Privacy and Security.

Step 3: Click on Clear browsing data and select the Advanced tab.

Step 4: Set the Time range to All time, tick the box next to Cached images and files, and hit Clear Data.

clear cache inside google chrome

Mozilla Firefox users should follow these steps:

Step 1: Inside Firefox, click Menu and head into Settings > Privacy > Security.

Step 2: Choose the Clear Data Option, click the Lock icon, and then hit Clear Now.

clear cache inside mozilla firefox

Finally, users with Safari web browsers:

Step 1: Launch Safari and click on Menu.

Step 2: Choose the Empty Cache option, and the browser will automatically delete everything.

Other browsers like Opera and Internet Explorer will have similar steps, and the settings can easily be found by following the steps for the abovementioned browsers.

Method 7: Update Display Drivers

If you suspect your display drivers are causing the black screen problem, it might be time to update them. Furthermore, users with a laptop or desktop PC and a discrete graphics card will likely have Nvidia’s GeForce Experience or AMD’s Radeon Software apps installed on their computer.

Running these apps will usually automatically scan for new driver updates and prompt you to install them. You should regularly do it, as updating your display drivers can help resolve numerous display issues, like a black screen when playing videos.

Alternatively, you can visit the GPU manufacturer’s website, head to the support page, add information about your GPU model and OS on the driver finder page, and download the latest version.

It’s also worth noting that integrated GPUs will usually have their drivers updated through Windows updates, but you can also look for drivers on the motherboard or laptop manufacturer’s website.

Method 8: Update Your OS

Microsoft works hard to fix any issues with its Windows operating system, constantly sending updates as soon as the engineers notice and fix a problem. Nevertheless, only some users regularly update their operating system, so Microsoft is moving toward automatic and mandatory updates.

However, users with older Windows systems, like Windows 7, 8, 8.1, or 10, will likely have to update their computers manually. Furthermore, these updates are responsible for fixing numerous features, patching security holes, and resolving issues like a black screen when playing videos.

Method 9: Update the Media Playback App

As most users download third-party video players like GOM or VLC, these apps aren’t updated alongside the Windows operating system. In most cases, you’ll need to manually download the newer versions to keep your media players up-to-date with the latest codecs and video file types.

However, even with the latest version installed, your video players can still cause issues. In those situations, you’ll also have to manually reinstall the app to fix the problem.

Head to your favorite video player’s website and download the latest version for your Windows operating system. Start the installation by opening the executable file, and it should automatically remove the older version and install the new one.

Moreover, it might prompt you to repair or remove the old version entirely before installing the current one. Remember that sometimes, you might need to remove the installed version, restart your PC, and rerun the installer to get the latest video player version.

Method 10: Reinstall Drivers

A faulty GPU driver and an outdated one can cause problems, so you should keep these up-to-date as much as possible. If you suspect you’re encountering issues because of a driver, here’s what you can do to reinstall it:

Step 1: Head to Nvidia or AMD’s support web pages and search for drivers.

Step 2: Add your GPU model, select your operating system, and download the latest version.

Step 3: Double-click the installation file, check the box near clean or full install, and let the installer do the rest.

This option completely removes the previous version and reinstalls the latest GPU driver. Your screen might flicker and change resolutions while this is happening.

Method 11: Check Peripherals

As mentioned, the black screen issue can also be caused by faulty hardware components or their connectors. To get this out of the way, you can run a few troubleshooting steps:

Step 1: Unplug and plug back in your display’s power cable.

Step 2: Unplug and plug back in your display’s video cable on both the PC and the display ends.

Step 3: Use another display cable between your PC and monitor or TV.

Step 4: Bring a second monitor or TV, connect the cable, and check whether the issue persists.

If a second cable or monitor works, you have your answer. In that case, you’ll have to purchase a new display cable or invest entirely in a new monitor or TV.


Windows users regularly experience the frustrating issue of black screens when playing videos. This problem can be caused by various software errors, with corrupt video files being the most prevalent and a few hardware-related issues requiring new components or cables.

Fortunately, the software errors are easily fixable with a few troubleshooting steps, and we’ve included various fixes above. For example, a dedicated repair tool, such as Wondershare Repairit, can quickly fix corrupt video files. On the other hand, updating or reinstalling various drivers, apps, and codecs might fix the rest of the issues.

Amy Dennis
Amy Dennis Mar 20, 24
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Amy Dennis
Written by Amy Dennis
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