Tips to Tackle Black Screen Issue When Play Videos

"My Windows 10 keeps on showing a Black Screen as soon as I play a YouTube video and states that 'It encountered a problem and will restart automatically. Error: 0×0000005C."

The daily grind of hard work asks for recreation to relax our minds and distract us from stressful work or homework. Watching videos and shows is something that does the magic in our lives. Unfortunately, our dreams just go down the drain when a Black Screen pops-up and leaves us in the dark.

But we are here at your disposal. With this article, the user will be able to find all the solutions to this problem. The research focuses on causes and solutions to fix the issue while playing on media players or browsers.

So, without wasting any more time, let us get to the crux of the matter.

Part 1: What Causes the Black Screen When Playing the Videos?

In this section, we will be walking you through the reasons for the occurrence of a Black Screen on your windows. It gets stressful, and we understand this. Therefore, let us know the causes of the problem at hand in detail.

Unstable Connection

Before you get aggressive and blame the YouTube app or your system, you might want to have a look at your connection. Sometimes, the network is being shared with several accounts rendering it almost slow and useless. The poor network connection can also result in a Black Screen problem.

Browser Cache

Another cause of this issue is the browser cache of the YouTube application. It blocks the normal functioning of YouTube videos resulting in negligible output.

Media Player

The Adobe Flash Player is supposed to embed the video on apps like YouTube. However, sometimes it clogs up the screen that ceases to play the video making it go black.

Internal Bug

The internal bugs in YouTube itself can cause Black Screen problems while playing videos.

Missing Codec

Different codecs offer compatibility with the media players. This causes the problem, which means ensuring the correct codec for the media player in use.

Outdated Video Driver

The outdated video drivers may cause the Black Screen problem and bring darkness to your life. You should update them to get rid of the problem.

Illegal Videos

If the user is watching illegal videos on YouTube, it may result in a completely Black Screen.

Part 2: Tips to Resolve Black Screen Issue When Playing Videos

In this part, we will be embarking on a journey where users will be provided numerous ways to fix the Black Screen issue. Stick with us as we will never leave you unattended.

Fix Black Screen Problem while Playing Videos on Media Player

If you are looking for ways to fix the Black Screen problem while playing videos on Media Player, this is where your prayers will be answered. Follow the guidelines given below.

Method 1: Reducing the Hardware Acceleration

To reduce the hardware acceleration, we have outlined the steps in a fashion that becomes the user's best guide. However, it is advised to follow them correctly.

Step 1. Right-click anywhere on your desktop screen.

Step 2. From the dialogue box that appears, hit the "Display Settings" option.

tap on display settings

Step 3. Click on "Advanced Display Settings."

select advanced display settings

Step 4. From there, hit the "Display Adapter Properties Link."

access display adapter properties

Step 5. This will allow the user to move to the "Troubleshooting" option.

open troubleshoot menu

Step 6. Click on "Change Settings," and this will allow you to decrease the hardware acceleration.

reduce the hardware acceleration using slider

These steps help because the conflict between the system's drivers and hardware acceleration causes the Black Screen issue.

Method 2: Reinstalling Media Player

More often, the Black Screen error asks the user to reinstall the media player. To do this, you can follow the simple set of instructions devised for you.

Step 1. Hit the Windows key and then "X" and select "Apps and Features" from the menu.

Step 2. From the options that appear, select "Programs and Features."

Step 3. From there, the user is advised to select "Turn Windows Feature on or off."

access the windows features option

Step 4. Next, you have to tap on the "Media Features."

Step 5. Then unmark "Windows Media Player."

untick windows media player

Step 6. Uninstall it.

Download the desired media player after that, and before you do, keep in mind to tick the "Windows Media Player."

Method 3: YouTube

This method will attempt to resolve the Black Screen 1080p issue using the YouTube app itself. To eliminate this annoying problem, we advise the users to follow the steps carefully and precisely. Logging out of your YouTube account can work for us.

Step 1. Launch the YouTube application.

Step 2. In the top right corner, the user will find his display. Tap on it.

Step 3. From the menu bar that appears, hit "Sign out."

sign out of youtube account

Sometimes, the Black Screen occurs when the video is being watched by an account logged in. Logging out can solve the problem in seconds.

Fix Black Screen Problem while Playing Videos on Browser

If you need to fix your Black Screen problem whilst using a browser, you are at the right place at the right time. With this section, the user will be able to look at solutions for three different browsers.

Method 1: Google Chrome

The first method to get rid of the Black Screen issue is by Disabling the Extensions on Google Chrome. Find the steps below:

Step 1. The first step is easy. The user has to launch "Google Chrome."

Step 2. From the interface, three dots will appear on the right. Hit them.

Step 3. Click on "More Tools."

Step 4. Tap on "Extensions."

open google chrome extensions

Step 5. In the last step, the user has to unmark the enabled extensions, and there you go!

disable your extension

The extensions will be disabled. Open the video and check if the problem has been resolved.

The second method to throw away the Black Screen issue once and for all is Clearing Cache and Cookies. The cache and cookies play an important role in clogging the YouTube working ability. Find the guidelines below to get over it.

Step 1. Launch Google Chrome.

Step 2. From the interface, click on three dots located in the top right corner of the window.

Step 3. From the menu bar that appears, click on "More Tools."

Step 4. Click on "Clear Browsing History" from another menu bar that pops up.

select clear browsing data from more tools

Step 5. From there, you will find two options, which are "Basic" and "Advanced." Click on Basic.

Step 6. Tick mark the "Cached images and other site data."

Step 7. Tick mark the "Cookies and other site data."

Step 8. You can set the time range according to your requirement.

Step 9. Hit the "Clear Data" option.

clear cache and data on chrome

This will clear all your cookies and cache from Google Chrome. Reload your video and check if the problem has been resolved.

Method 2: Firefox

If you are not a Google Chrome user and a fan of Mozilla Firefox, we have got you covered as well. With this section, you can follow two methods and forget the Black Screen error from your computer. The first method is Disabling Hardware Acceleration from Firefox. Find the steps below and follow them precisely.

Step 1. Launch Mozilla Firefox.

Step 2. In the top right corner, you will find the menu option. Hit it.

Step 3. From there, select "Options."

tap on options

Step 4. Another page will open. You have to click on the "Advanced" panel, located on the left tab.

Step 5. Untick the option that says, "Use Hardware acceleration when available."

disable hardware acceleration

Now, you have to restart the browser and reload the video. Check if the problem has been resolved.

The second method is by Disabling the Extensions from Firefox. The steps are given below:

Step 1. Launch the browser "Mozilla Firefox."

Step 2. At the interface, the user will find the "Menu" bar in the right corner. Tap on it.

Step 3. Select "Add-ons" from there.

access firefox add-ons

Step 4. From there, the user is supposed to choose the "Extensions" panel.

Step 5. Select the add-on.

Step 6. Hit the "Disable" button.

disable your firefox extension

Step 7. This step has to be repeated for every add-on that exists in the browser.

Now, the user has to restart the browser and reload the video. Check if the problem has been resolved.

Method 3: Safari

If you are feeling left out being a Safari user, then do not. We have come to your rescue as well. If you are experiencing a Black Screen problem from the Safari browser, you can follow the method below and get rid of this stressful issue once and for all. So, without any time, let us hop on to the solution.

The first method is Clearing Cache and Cookies from your Safari browser. Follow the steps below carefully to have the desired results.

Step 1. Launch your browser Safari.

Step 2. Click on the "Preferences" option.

open safari preferences

Step 3. From there, hit the "Privacy" panel.

Step 4. Select the "Manage Website Data" option.

tap on manage website data

Step 5. Clear them from the beginning of time.

clear your safari data

This will result in better functioning YouTube videos on this browser. Restart Safari and reload the video to check if the problem has been discovered. If following the above methods does not help you in any way, then find another solution below.

Fix Black Screen Problem because of Corrupted Video Files

The corrupted and damaged video files also result in a Black Screen video error. Without losing any patience, the user is requested to follow the solution below, and who knows, it might result in favorable results.

Method 1: Repair Corrupted Videos

Whenever damaged videos are under question, only one software comes to mind. Wondershare Repairit has revolutionized our world by repairing the infected videos in seconds with our desired format and spoiling us at any chance it gets. Follow the guidelines below if you are not familiar with the software.

Step 1: Inserting Process

For starters, launch the software. In the center, you will find a (+) sign. Hit it and browse the damaged video that needs treatment. You can also drag the video from files to the interface.

add your corrupted video

Step 2: Repairing Process

After you have provided the software project, you will find the "Repair" option in the bottom corner of the window. Click on it to allow the repairing process to initiate.

start repairing your video

Step 3: Advanced Repair System

Some videos do not get cured with the method given above. For this, Wondershare Repairit has got you covered. Bringing Advanced Repair system, the user is supposed to insert a sample video in the same format as corrupted video. The program will compare both the videos and start the repairing.

add sample video for advanced repair

Step 4: Preview and Save

In seconds, you will find your video as good as new. You can preview it and save it afterward.

save your repaired video

Further Reading:
Here are the useful articles to help you.
1. Fix Blurry Videos on Facebook.
2. Effective Way to Fix Low-quality Images.
3. Easy Ways to Fix Video Lag Issue.


The article has tried its best to cover the most important solutions to combat the Black Screen Error. The user can disable hardware acceleration, clear cache and cookies, reinstall the media player, reduce the hardware acceleration and disable the extensions. Moreover, Wondershare Repairit can also show its magic to repair damaged videos in seconds.