Wondershare Repairit
Video Repair

Perfectly repair videos with various corruption issues in minutes.

  • Fix video issues like video error codes, video black screen, video blurry, etc.
  • Repair videos of 15+ different video formats, such as MP4, MOV, MKV, etc.
  • Advanced Repair mode for severely corrupted videos.
  • Support a wide range of storage media including cameras, SD cards, mobile phones, hard drives, etc.
video repair

What to Do When Unable to Play Video Error 5

All users of Google Slides and Google Drive allow you to embed videos into their presentation to use the built-in player seamlessly. Even though this is a very convenient feature, it’s not foolproof and can cause issues. Many people think they did something wrong and repeat the same steps, only to realize their videos aren’t working. A typical example is the “Unable to Play Video Error 5” message, which happens when trying to play embedded videos in Google Slides. Simply put, the problem isn’t in how you embed your videos. The issue is somewhere else.

If you want to create your presentations freely without worrying about this error showing up here, here are some of the fixes you can use.

About the “Unable to Play Video Error 5” Issue

The “Unable to Play Video Error 5” message shows up when users try integrating Google Drive videos into presentations. Various web browsers display the same message when playing embedded Google Slide videos from Google Drive.

In other words, the problem isn’t the browser itself, and even though switching browsers might sometimes help, you should be able to use your favorite browser at its fullest capacity. However, others who receive the link for your video won’t be able to play it successfully.

If someone has sent a video to you and you’re having this issue, try to create an embedded video of your own and play it. If it works, you’re not the one with the issue, but if you get this message for all videos, you want to try fixing it as soon as possible.

Why Is Google Slide Displaying the “Unable to Play Video Error 5” Message

causes of video error 5

In most cases, Google Slides won’t play the video and display the error 5 message when the file is inaccessible or corrupt. You might get the same error message because of slow internet or no internet access. Here’s a list of all possible causes of this error:

  • You have a malicious browser extension;
  • You have a damaged, malicious, or interfering browser plugin;
  • Your internet connection isn’t working properly;
  • The video file is corrupted. (storage drive errors, bad sector drives, operating system crashes, malware, or viruses).

How to Fix the “Unable to Play Video Error 5” Problem

Fix 1: Clear Cache and Cookies

Cookies and cached files pile up over time, and encrypting and decrypting them requires coding. In other words, the more they accumulate, the more resources it needs from the browser. That’s why you should start by clearing the cache and deleting cookies.

Clearing cache and cookies on Mozilla Firefox:

Step 1: Start Mozilla Firefox, click on the menu icon>Options.

Step 2: Click the Privacy & Security option on the left panel and open the Cookies and Site Data option.

cookies and site data mozilla

Step 3: Select Cookies and Site Data and Cached Web Content and click Clear.

clearing cookies and cache in mozilla

Step 4: Wait until the process is complete.

Clearing cache and cookies on Google Chrome:

Step 1: Start Google Chrome and click Settings within the drop-down panel.

google chrome settings menu

Step 2: Click Advanced and then Privacy and Security.

privacy and security google chrome

Step 3: Click Clear browsing data.

clear browsing data on chrome

Step 4: Select All Time at the top to delete the cache and cookies.

Step 5: Check the Cookies and site data and Cached images and files options.

Step 6: Click Clear data and wait until the process is complete.

clearing cache and cookies on chrome

Fix 2: Use Incognito Mode

Incognito mode is an additional browsing feature most web browsers have. It lets you access the web without any temporary data, cookies, or search history. That helps start your videos by putting all the obstacles on hold, but it isn’t a long-term solution.

How to start incognito mode on Google Chrome:

Step 1: Start Google Chrome and click the three dots located on the right of your Google Chrome profile.

chrome settings menu

Step 2: Click on New Incognito window in the drop-down menu.

new incognito window on chrome

How to start incognito mode on Mozilla Firefox:

Step 3: Start Mozilla Firefox and click the menu icon in the upper right corner.

mozilla menu window

Step 4: Click New Private Window in the drop-down menu.

new private window on mozilla

Fix 3: Update Your OS

Operating systems usually update automatically, but many people often postpone or forget about updates. Sometimes, your computer might glitch and skip updates without even notifying you. An outdated OS might cause the problem, so you should check if an update is available.

How to update Windows OS:

Step 1: Click Start and search Settings.

starting settings app on windows

Step 2: Click Update & Security in the settings window and then Windows Update.

accessing windows update menu

Step 3: When you get to the update screen, click Check for updates and install if there are any.

checking for updates on windows

How to update MacOS:

Step 1: Click on the Apple menu in the corner of the screen and then System Settings/System Preferences.

accessing system preferences on mac

Step 2: Click General and then Software Update.

Step 3: If the Mac finds any updates, click Update Now, and they’ll be installed immediately.

updating macos

Fix 4: Reinstall Your Browser

One of the simplest but most effective solutions you can try is to reinstall your browser. Whether you’re using Google Chrome, Mozilla, or any other browser, the process is similar and equally effective. You should follow the steps:

Step 1: Click Start, type “add,” and click Add or remove programs.

add or remove programs on windows

Step 2: Search for your browser in the Apps & features window.

Step 3: Click on the browser icon and click uninstall to remove the program.

Uninstalling google chrome on windows

Step 4: Once the browser is uninstalled, go online, download the browser installation, and install it again.

Fix 5: Disable Hardware Acceleration

Hardware acceleration is an exclusive Google Chrome feature that helps the browser access graphics hardware and speeds up various graphics-related processes designed to improve the experience. However, your device configuration and hardware acceleration can get confused, disrupt visual performance, and create difficulties when playing videos.

That’s why you should try disabling hardware acceleration:

Step 1: Start Google Chrome, click on the three dots in the upper right corner, and click Settings in the drop-down menu.

accessing settings on chrome

Step 2: Click System in the settings windows and toggle the “Use hardware acceleration when available” switch off.

system settings on chrome

Step 3: After turning it off, click the Relaunch button next to the toggle switch.

disabling hardware acceleration on chrome

Fix 6: Disable Extensions and Plugins

Plugins and extensions can give you trouble when playing videos and cause different errors. That’s why you should consider disabling them.

How to disable extensions on Google Chrome:

Step 1: Start Google Chrome and click the three dots next to your profile.

Step 2: Go to Extensions in the drop-down menu and click Manage Extensions.

extensions options on chrome

Step 3: When the extensions window starts, you can disable them using the toggle switch on the right or uninstall by clicking Remove.

removing and disabling extensions on chrome

How to disable plugins on Google Chrome:

Step 1: Start Google Chrome and click the three dots next to your profile.

Step 2: Click Settings in the drop-down menu.

accessing settings on chrome

Step 3: Click Privacy and Security in the left panel and click Site Settings at the bottom of the screen.

accessing site settings on chrome

Step 4: Scroll down until you find the plugin you want to disable.

Step 5: Use the switch to toggle plugins on or off. You can also use the Allow and Block sections to adjust which website plugins will work.

disabling plugins on chrome

Bonus Tip: How to Repair Corrupt Videos With Wondershare Repairit

Sometimes, these fixes won’t work because the video file has been corrupted. There are many different reasons why videos might get corrupted, and it’s a fact that this happens occasionally, even if you’ve done nothing wrong.

If this is the case, you first have to download the video to your computer. Once you’ve done that, download and install professional video repair software like Wondershare Repairit. Here’s how to repair videos using Wondershare Repairit:

Step 1: Run Wondershare Repairit and click + Add to add your damaged or corrupted video.

add corrupted videos to wondershare repairit

Step 2: The program will load the video and display its key information. When you’re ready, select the video you want to repair and click Repair to start the process.

selecting corrupted videos in repairit

Step 3: Click Preview to see if the videos have been repaired after the process is complete.

previewing videos in repairit

Step 4: If you’re satisfied with the results, click Save and select where your videos will be stored.

saving videos with repairit

If you don’t want to download and install the desktop version of Wondershare Repairit you can use the online version with similar steps to repair your corrupted videos.


The best methods for fixing the “unable to play video error 5” issue are to clear cache and cookies, repair corrupted videos with professional software, disable hardware acceleration, disable plugins, and reinstall your browser.

We guarantee you that one of these methods will work. Carefully follow the steps we’ve provided for each method, and you’ll be able to use your video presentations again with no issues. You can also try using these methods for other video playback problems.