Best Methods for Fixing the 0xc00d36cb Video Error

Getting an error message when having video playback issues isn’t rare. Many Windows users, especially those using Windows 11 or 10, have encountered the annoying 0xc00d36cb error code. Various error codes inform users about the nature of the problem. All have their causes and, fortunately, fixes.

Before exploring the methods for eliminating the problem, we'll learn more about this error code. Then we discover how to fix the 0xc00d36cb video error code step by step and get your videos to work again.

What Is the 0xc00d36cb Video Error Code?

Many Windows users with video playback issues get the 0xc00d36cb video error code. This error can pop up when playing any video file format. However, it usually has to do with the .mkv format.

This message typically follows the error: “Can’t play. Please try again. If the problem continues, visit https://support.microsoft.com to check for guidance.”

When Does the 0xc00d36cb Code Appear?

The 0xc00d36cb video error code can appear when playing a video on your device or using the Films & TV app. Some users get this error when playing any video with a specific file format. In other cases, users get this message only when trying to play a single file. The errors might start randomly or after modifying MP3 or MP4 files on your device.

Causes of the 0xc00d36cb Video Error Code

This error has many causes. The issue might be in your media player or the problematic video files. Please click the relative fixes to know the detailed steps.

How to Fix the 0xc00d36cb Video Error Code? [6 Fixes]

If you have this problem on your computer, here are the seven proven fixes to eliminate the 0xc00d36cb error.

Fix 1: Troubleshoot Video Playback

One of the most straightforward fixes to try is to run the video playback troubleshooter. You can do it on Windows 7, 8, 10, or 11. The process is similar on all Windows versions.

Here are the steps:

Step 1: Click Start, type “Settings,” and click the first result.

Step 2: Click Update & Security.

Step 3: Click Troubleshoot and then Additional troubleshooters.

Step 4: Scroll down, click Video Playback, and then Run the troubleshooter.

Step 5: If the troubleshooter discovers any issues, follow the instructions and apply the necessary fixes.

Step 6: Restart your device once the process is complete, and try to play the video to see if it still displays the error.

Fix 2: Repair Videos Using Wondershare Repairit (Desktop Video Repair)

Since corrupted video files are some of the leading causes of this error, repairing them might eliminate it. Luckily, you can quickly find a professional-grade, easy-to-use video repair tool.

Wondershare Repairit excels at fixing corrupted videos regardless of what caused the damages. Before using this tool, you must download it from the official site.

Here’s how to use Wondershare Repairit to fix corrupted videos:

Step 1: Launch Wondershare Repairit, click Add in the middle of the screen, and select the video you want to repair.

Step 2: Wondershare Repairit will display relevant video information after you upload the file. Select the video and click Repair in the bottom right corner.

Step 3: Once the program fixes the video, click Preview to check if it works correctly, and click Save once you’re ready.

Step 4: Select the destination and click Save All.

Step 5: Once the process is complete, click OK.

Fix 3: Reset Movies & TV

Sometimes, the issue is within the Movies & TV app. Even though it might sound like an obvious fix, many people overlook it. Resetting the app could help you get everything back to normal:

Step 1: Click Start, type “Settings,” and click the top result.

Step 2: Click Apps.

Step 3: Click Apps & features and scroll down until you find Movies & TV. Click the app and select Advanced options.

Step 4: Find the Reset option and click Reset.

Step 5: Restart your device and try playing your videos.

Fix 4: Reset the Microsoft Store

Many user reports indicate Microsoft Store issues leading to this video error code. The Microsoft Store’s components route all .mkv video file playback, affecting your system’s ability to play videos if there’s corruption or damage.

Your computer’s security system might quarantine the items within the Microsoft Store after a scan, possibly causing the issue. You can reset the Microsoft Store in two ways.

Here’s how to reset the Microsoft Store using the Settings app:

Step 1: Click Start, type “Settings ,” and click the Settings app.

Step 2: Click Apps.

Step 3: Click Apps & features and find the Microsoft Store. Select the app and click Advanced options.

Step 4: Click Reset or Repair and follow the instructions to complete the process.

Here’s how to reset the Microsoft Store using the the Command Prompt (CMD):

Step 1: Click Start, type “CMD,” and click Run as administrator.

Step 2: Once the command-line interface opens, type “wsreset” (without quotations) and press Enter.

Step 3: Restart your computer once the process is complete.

Step 4: Play the video to see if the issue is gone.

Fix 5: Create a New User Profile

A corrupted or incomplete Windows profile can create interferences that prevent videos from playing. Many people have handled this issue successfully by creating an additional user profile and using it to play their videos.

Here’s how to create a new user profile:

Step 1: Click Start, type “Settings ,” and click the Settings app.

Step 2: Go to Accounts > Family & other users.

Step 3: Click Add someone else to this PC.

Step 4: Click I don’t have this person’s sign-in information.

Step 5: Under the account-creation fields, click Add a user without a Microsoft account.

Step 6: Follow the instructions, add your password, user name, and security settings, and click Next.

Fix 6: Change File Permissions

If the error occurs during or after changing the details of MP4 or MP3 files, the cause is probably faulty permission settings. Sadly, Windows won’t tell you if that’s the issue and will display the same error. On the bright side, this problem has an easy fix:

Step 1: Find the problematic file, right-click it, and select Properties.

Step 2: Switch to the Security tab and click Advanced.

Step 3: Select Change link in the Advanced Security Settings window.

Step 4: Change the Select this object type setting to Everyone and click Check Names.

Step 5: Click OK to apply all the changes and restart your device.

How to Prevent 0xc00d36cb Video Error Code?

While fixing the 0xc00d36cb video error code is important, preventing it from happening in the first place is even better.

Prevention is key to avoiding video error. You can significantly reduce the chances of encountering the 0xc00d36cb error code on Windows 11 or Windows 10.

Conclusion

The best ways to fix 0xc00d36cb video error include troubleshooting video playback, repairing corrupted videos, and resetting the Movies & TV app or the Microsoft Store. Creating a new Windows profile and changing file permissions can also help. We guarantee one of these methods will do the job.

Take the time to learn about the steps and follow them carefully. Many people have encountered this error, but all have handled it with the solutions above.