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Best Methods for Fixing the 0xc00d36cb Video Error

6 Proven Ways to Fix the 0xc00d36cb Video Error Code

fixing 0xc00d36cb video error code

Many Windows users have reported difficulties playing various video formats. Some have tried playing particular videos, but they refused to open. Others have missing frames, glitchy visuals, frozen screens, or error messages.

Getting an error message when having video playback issues isn’t rare. Various error codes inform users about the nature of the problem. All have their causes and, fortunately, fixes.

Discover how to fix the 0xc00d36cb video error code and get your videos to work again. However, before exploring the methods for eliminating the problem, learn more about this error code.

What Is the 0xc00d36cb Video Error Code?

0xc00d36cb video error code message

Many Windows users with video playback issues get the 0xc00d36cb video error code. This error can pop up when playing any video file format. However, it usually has to do with the .mkv format.

This message typically follows the error: “Can’t play. Please try again. If the problem continues, visit https://support.microsoft.com to check for guidance.”

When Does the 0xc00d36cb Code Appear?

The 0xc00d36cb video error code can appear when playing a video on your device or using the Films & TV app. Some users get this error when playing any video with a specific file format. In other cases, users get this message only when trying to play a single file. The errors might start randomly or after modifying MP3 or MP4 files on your device.

Causes of the 0xc00d36cb Video Error Code

This error has many causes. The issue might be in your media player or the problematic video files. Please click the relative fixes to know the detailed steps.

Causes Fixes
Microsoft Store issues Reset the Microsoft store
Movies & TV app problems Reset the Movies & TV app
Corrupted video files Use a professional video repair tool
Permission issues Change permission settings
A corrupted or damaged Windows profile Create a new Windows profile
System crashes, computer freezes, and failed updates Troubleshoot video playback

How to Fix the 0xc00d36cb Video Error Code

If you have this problem on your computer, here are the seven proven fixes to eliminate the 0xc00d36cb error.

Fix 1: Troubleshoot Video Playback

One of the most straightforward fixes to try is to run the video playback troubleshooter. You can do it on Windows 7, 8, 10, or 11. The process is similar on all Windows versions.

Here are the steps:

Step 1: Click Start, type “Settings,” and click the first result.

accessing settings in windows

Step 2: Click Update & Security.

accessing update and security

Step 3: Click Troubleshoot and then Additional troubleshooters.

accessing the troubleshoot feature on windows

Step 4: Scroll down, click Video Playback, and then Run the troubleshooter.

running video playback troubleshooter

Step 5: If the troubleshooter discovers any issues, follow the instructions and apply the necessary fixes.

Step 6: Restart your device once the process is complete, and try to play the video to see if it still displays the error.

Note: If you want to know more types of video errors, please enter this video error collection page to learn more.

Fix 2: Repair Videos Using Wondershare Repairit (Desktop Video Repair)

Since corrupted video files are some of the leading causes of this error, repairing them might eliminate it. Luckily, you can quickly find a professional-grade, easy-to-use video repair tool.

Wondershare Repairit excels at fixing corrupted videos regardless of what caused the damages. Before using this tool, you must download it from the official site.

Here’s how to use Wondershare Repairit to fix corrupted videos:

Step 1: Launch Wondershare Repairit, click Add in the middle of the screen, and select the video you want to repair.

import corrupted videos

Step 2: Wondershare Repairit will display relevant video information after you upload the file. Select the video and click Repair in the bottom right corner.

fix the corrupted video

Step 3: Once the program fixes the video, click Preview to check if it works correctly, and click Save once you’re ready.

preview the video

Step 4: Select the destination and click Save All.

choose a path on your disk

Step 5: Once the process is complete, click OK.

successfully saved video files

Fix 3: Reset Movies & TV

Sometimes, the issue is within the Movies & TV app. Even though it might sound like an obvious fix, many people overlook it. Resetting the app could help you get everything back to normal:

Step 1: Click Start, type “Settings,” and click the top result.

opening settings app in windows

Step 2: Click Apps.

opening apps in windows

Step 3: Click Apps & features and scroll down until you find Movies & TV. Click the app and select Advanced options.

movies & tv advanced options

Step 4: Find the Reset option and click Reset.

resetting the movies & tv app

Step 5: Restart your device and try playing your videos.

Fix 4: Reset the Microsoft Store

Many user reports indicate Microsoft Store issues leading to this video error code. The Microsoft Store’s components route all .mkv video file playback, affecting your system’s ability to play videos if there’s corruption or damage.

Your computer’s security system might quarantine the items within the Microsoft Store after a scan, possibly causing the issue. You can reset the Microsoft Store in two ways.

Here’s how to reset the Microsoft Store using the Settings app:

Step 1: Click Start, type “Settings ,” and click the Settings app.

starting the settings app

Step 2: Click Apps.

Step 3: Click Apps & features and find the Microsoft Store. Select the app and click Advanced options.

accessing microsoft store advanced options

Step 4: Click Reset or Repair and follow the instructions to complete the process.

resetting the microsoft store in windows

Here’s how to reset the Microsoft Store using the the Command Prompt (CMD):

Step 1: Click Start, type “CMD,” and click Run as administrator.

starting the command prompt in windows

Step 2: Once the command-line interface opens, type “wsreset” (without quotations) and press Enter.

resetting the microsoft store in cmd

Step 3: Restart your computer once the process is complete.

Step 4: Play the video to see if the issue is gone.

Fix 5: Create a New User Profile

A corrupted or incomplete Windows profile can create interferences that prevent videos from playing. Many people have handled this issue successfully by creating an additional user profile and using it to play their videos.

Here’s how to create a new user profile:

Step 1: Click Start, type “Settings ,” and click the Settings app.

opening settings in windows

Step 2: Go to Accounts > Family & other users.

accessing family account settings

Step 3: Click Add someone else to this PC.

adding users on a windows pc

Step 4: Click I don’t have this person’s sign-in information.

Step 5: Under the account-creation fields, click Add a user without a Microsoft account.

Step 6: Follow the instructions, add your password, user name, and security settings, and click Next.

Fix 6: Change File Permissions

If the error occurs during or after changing the details of MP4 or MP3 files, the cause is probably faulty permission settings. Sadly, Windows won’t tell you if that’s the issue and will display the same error. On the bright side, this problem has an easy fix:

Step 1: Find the problematic file, right-click it, and select Properties.

accessing video file properties

Step 2: Switch to the Security tab and click Advanced.

accessing video file advanced security settings

Step 3: Select Change link in the Advanced Security Settings window.

Step 4: Change the Select this object type setting to Everyone and click Check Names.

changing video file permissions

Step 5: Click OK to apply all the changes and restart your device.


The best ways to fix the 0xc00d36cb video error include troubleshooting video playback, repairing corrupted videos, and resetting the Movies & TV app or the Microsoft Store. Creating a new Windows profile and changing file permissions can also help. We guarantee one of these methods will do the job.

Take the time to learn about the steps and follow them carefully. Many people have encountered this error, but all have handled it with the solutions above.