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How to Fix Photoshop Problem Parsing the JPEG Data

Most professionals utilize Adobe Photoshop as their primary tool when their work includes using creativity with photos. However, there is often a common error in Photoshop surfacing these days and that is "Could not complete your request because of a problem parsing the JPEG data". This article talks about solving the same problem with different methods.

Part 1: What's the problem parsing the JPEG data

Solve the problem parsing JPEG data in your Adobe Photoshop with the help of detailed solutions for your Windows & MAC devices.

1. Why Photoshop couldn't complete your request?

Even though Adobe Photoshop can be your complete solution when it comes to dealing with creativity, there may be some issues surfacing while using the software. The error of Photoshop could not complete your request may pop when:

  • Photoshop preferences are not up to the par and nearly every image that you try to open up may show the same error.

  • You haven't changed the image file extension from .psd to .jpg or .png which can be easily determined when the error occurs.

  • MAC user may have a locked library folder that restrains Photoshop to open the image file.

  • The generator plug-in the windows preferences is not turned off.

2. What causes the Photoshop problem parsing the data?

The above-mentioned reasons can be the causes of the Photoshop problem parsing the data. However, the main cause could be a corrupt image that you are trying to open in Photoshop. Moreover, unsupported file format and older version of the software can also be the cause behind the Photoshop problem parsing the data error. This can't be a big problem as there is multiple software that offers solutions to repair the corrupted image files in no time!

3. What happens if Photoshop could not parse the JPEG data?

If Adobe Photoshop is unable to parse the JPEG data, then there are likely to be two reasons that could be a problem:

  • Photoshop might have crashed and needed an update.

  • JPEG file might be corrupted and needs a repair.

  • You haven't saved the file in the appropriate file format support by Photoshop.

Have you met the error ‘File format module cannot parse the file? Come here to find out how to fix Photoshop file-format module cannot parse the file.

Part 2: How to Solve Parsing JPEG Problem and Complete Request

Even though the errors of a problem parsing the JPEG data or could not complete a request in Adobe Photoshop has been resolved by the company recently, it is still difficult for people who don't wish to update their Photoshop version because of some reasons. However, it all stems from one reason - incompatible file formats. We have listed some of the solutions as to what can be done to resolve the problem with comprehensive steps described for your understanding.

Solution 1: Open JPEG File with Windows Photo Viewer

Opening a JPEG file with Windows Photo Viewer isn't a definitive solution, but it can be called a hack as most people have tried and resolved the issue of a problem parsing the jpeg data. There is nothing much to do but simply rotate the image to find a solution. Here are some steps to do so:

Step 1: Open your JPEG file in the Windows default picture viewer

Step 2: Rotate the image by clicking on the 'Rotate' icon until it comes to the default configuration.

Step 3: Close the file without making any changes in it.

Step 4: Try opening the same image file in Adobe Photoshop. It is most likely to open ideally.

Step 5 (Additional): You can also click a snapshot of the image in Paint or Photo Viewer and save it. Although this can result in a pixelated image, you can easily open that in Photoshop.

Solution 2: Repair Corrupted JPEG Image Files

As we mentioned earlier, a corrupted JPEG file can also be the cause behind the 'Photoshop problem parsing jpeg data' error. Here are some common reasons why your JPEG image cannot open:

  • It has a corrupt header.

  • Corrupt JPEG data.

  • Invalid JPEG file structure.

  • Missing SOS marker.

  • Invalid JPEG marker.

However, this issue can be resolved in no time if you utilize a third-party software that can fix your corrupted jpeg file.Wondereshare Repairit is a software that works to repair your damaged photos effortlessly. No matter which device, a corrupted photo file can be easily recovered with the help of this security software. It supports almost every device ranging from Windows, MAC, SD cards, Android, or iPhone.

Here is how Repairit repair can be your go-to solution. It's simple to use and repairs corrupted images within seconds. Moreover, you can also repair multiple images and extract thumbnails. Below are some of the key benefits that it offers you:

  • Repair damaged photos with all levels of corruption, such as distorted, grainy, blurry, pixelated and greyed-out images, etc.

  • Repair images of 15+ different formats, such as JPG, JPEG, PNG, CR3, CR2, NEF, NRW, etc.

  • Repair critically damaged or corrupted photos available on SD cards, phones, cameras, USB flash drives, etc.

  • Repairit has a quick and advanced repairing mode. You can use either depending on the level of corruption the photos has undergone.

  • The "AI Image Upscaler" feature can enlarge the repaired photos to 2X, 4X, and 8X.

  • Intelligently restore old/scatched photo and colorize black and white photos with various AI effects.

  • No limit to the number and size of the repairable photos compared with the online version of Repairit.

  • Support Windows 11/10/8/7/Vista, Windows Server 2003/2008/2012/2016/2019/2022, and macOS 10.10~macOS 14.

You simply need some basic system requirements like a 2 GB RAM and a free space of 250 MB in your hard disk to run this exceptional software on your device. Here are some simple steps to recover a JPEG image in Repairit repair for photo:

Step 1: Download and open Repairit photo repair to begin

Double click Repairit Photo Repair icon on the desktop and click on the 'Add file' button to add the distorted image that you wish to get repaired.

add files

Step 2: Repair corrupted image(s)

After you see all the selected images listed in the box, simply click on the 'Repair' button to see a repaired image. It is super quick and easy!

repair photo

Step 3: Save repaired files

Repairit Photo Repair also offers an exceptional option to save the repaired files at the desired location. Click on the 'Save repaired files' button and select a location to save.

save repaired files via software

Note: If you want to enlarge the repaired photos before saving them, you can use the "AI Image Upscaler" function to upscale the photos to 2x, 4x, or 8x.

upscaler photoos

If you want to repair photo online and your corrupted photo is no more than 300MB, you can try the online version of Repairit Photo Repair to get your photo repaired online with ease.

Solution 3: Open JPEG image in Paint

This can be the easiest way to resolve the Adobe Photoshop problem parsing JPEG data. Paint is in-built in most devices and easy to access, especially if you are aiming to use a JPEG format in your Adobe Photoshop. Here are some basic steps to resolve the error:

Step 1: Open your JPEG file in 'Paint'.

Open jpeg in paint

Step 2: Click on 'Save as' and select the 'jpeg' format to save the file.

save as jpeg in paint

Step 3: Open your new image file in your Adobe Photoshop to avoid any interruption or error.

open jpeg file in photoshop

Solution 4: Changing Windows Registry

Whenever you install any program on your device, its configuration settings get stored in the Windows registry. Similarly, Adobe Photoshop's registry also has the same stored in your device. The registry holds a DWORD value which can be changed to solve the Adobe Photoshop problem parsing the JPEG data. Refer to these steps:

Step 1: Press 'Window + R' and type 'Regedit' in the dialog box that appears on your screen.

type regedit in Windows registry dialog box

Step 2: Follow the path: Computer\HKEY_CURRENT_USER\Software\Adobe\Photoshop\120.0 (or whichever folder is shown there)

follow path on registry editor

Step 3: Add DWORD to the 'OverridePhysicalMemoryMB' file. Double click on the file.

Add DWORD in windows registry

Step 4: Edit 'DWORD Value' dialog box appears and enters the value data 4000 (recommended 4000-8000 value for 4-8GB RAM). Pick the option of hexadecimal in the base.

type hexadecimal value in registry editor

Step 5: Click 'OK' and close the Edit DWORD box.

close edit dword box in windows

Step 6: Restart your computer and open the photo in Adobe Photoshop.

restart your computer

Solution 5: Update your Adobe Photoshop

If you fall among those who like to use the latest version of Adobe Photoshop, then you can try to update the current version. Adobe has already fixed the error of parsing the JPEG data in its latest Photoshop CC 2018 version 19.1.4. Here are quick steps to update it.

Step 1: Click on the 'Adobe Creative Cloud' desktop app on your device.

open Adobe creative cloud

Step 2: Log in to your account.

login to Adobe creative cloud

Step 3: Click 'Apps' from the menu on top.

click apps on photoshop menu

Step 4: Click the 'Update' button and wait until the process is completed.

update in photoshop creative cloud

However, if you wish to retain the older version, you can try the solutions mentioned above in the guide.

Part 3: Fix "Could Not Complete Your Request Because of a Program Error"

The 'could not complete your request because of a program error' in Adobe Photoshop is often caused due to the generator plugin or the settings of Photoshop along with the file extension of the image files. It can be tough to solve as there are multiple reasons as to why can this happen, such as:

  • Photoshop preferences.

  • Image file extension.

  • Locked library folder.

  • Generator plug-in.

could not complete your request because of a program error

We have found some solutions for the above-mentioned factors with the help of some simple steps that you can follow. We have categorized the solutions for all platforms for easier understanding.

For Windows users

Solution 1: Change the Extension of the Image File

The 'could not complete your request because of a program' error pops up for specific files only, which is why we recommend checking the file extension. Before jumping on to technical ways, try to change the image file extension into the generally used image file extensions such as .jpeg or .png. If at all, this doesn't resolve the issue, try to use the export option. Here are the steps to do so:

Step 1: Save the image file under the extension of either .png or .jpeg.

saves as jpeg or png in photoshop

Step 2: Click the 'save' option.

save file in photoshop

Solution 2: Disable Generator

Disabling the generator plugin which is found in the Preferences window has helped fix the issue for a few users. Here's how you can do it too:

Step 1: Open 'Adobe Photoshop'.

open photoshop in your desktop

Step 2: Click on the 'Edit' drop-down menu and choose 'Preferences'.

edit and choose photoshop preference

Step 3: Switch to the 'Plugins' tab and untick the 'Enable Generator' checkbox.

Unitec enable generator from a plug-in checkbox

Step 4: Click 'OK' and reboot Adobe Photoshop to check if the issue is resolved.

click ok in photoshop plugin change

For MAC users

Solution 3: Unlock the Library Folder

Unlocking the library has also helped resolve the issue for many users. Here are some steps to do so:

Step 1: Launch 'Finder' and navigate to the 'User directory' to search 'Library'.

Search library in mac device

Step 2: Right-click or press the Ctrl key after selecting the 'Library'.

right-click after selecting library

Step 3: Select the 'Get Info' option from the drop-down menu.

click get info in mac drop-down menu

Step 4: Untick the 'Locked' option and check if the issue is resolved.

untick locked option in the library

For uni-platform

Solution 4: Reset Photoshop Preferences

Resetting the Adobe Photoshop preferences manually can refrain from affecting your color and workspace settings. However, if you reset the preferences using the keystrokes method, it may reset the color and workspace settings here and there. Read the steps below if you want to resolve the Adobe Photoshop program error and have a windows device:

Step 1: Press the 'Windows + R' to open the 'Run' dialogue box.

pressing window+R to open run dialogue box

Step 2: Type '%AppDat%' and press the 'Enter' key to land on the directory of 'AppData'.

type app data to open the AppData directory

Step 3: Go to the 'Roaming/Adobe/Adobe Photoshop CSx.Adobe Photoshop Settings/' directory.

open adobe photoshop setting directory

Step 4: Pick and place the Adobe Photoshop CS6 Prefs.psp and Adobe Photoshop CS6 X64 Prefs.psp files to your desktop.

pick and place photoshop preference file to desktop

Step 5: Launch Adobe Photoshop again to check if the error has been resolved.

open photoshop

Part 4: How Can We Avoid Problem Parsing JPEG

Adobe Photoshop's problem parsing JPEG's error occurs when something went wrong during the analysis of the JPEG file and it might have faced some issues while uploading. Users receive such alerts because usually the extension of the picture is not suitable for importing or there is another problem with it. To avoid such an error, you can try to keep the below things in mind:

  • Keep a check on the image file extension.

  • Keep your Adobe Photoshop software updated.

  • Ensure that the JPEG file is not corrupted (if it is, use Repairit repair for a photo to fix it. Refer to solution 2).

  • Check before saving the file in Adobe Photoshop.

If the problem persists, try to use the above-given solutions for your convenience.


Using Adobe Photoshop deals with the usage of multiple image files and a single corrupted image file can hamper the process or give you the errors mentioned in the article. However, to fix the JPEG files, you need a simple way. Wondershare Repairit repair for a photo is one such software that can fix your corrupted images in no-time and is suitable for all types of devices such as Windows, MAC, Android, SD card, or iPhone device. You can also select and repair multiple images at once with simple steps as mentioned in the solution 2.