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How to Fix Outlook Not Working on Android? [Fixed]

Mack Wilson
Mack Wilson Originally published Mar 15, 23, updated Mar 20, 24

Is your Outlook not working on Android? Microsoft Outlook application helps you bundle up emails, files, and calendars in one place on Android. Generally, Microsoft 365 is compatible with Yahoo and Gmail accounts. However, there are many situations when the app does not work properly.

outlook application in android phone

There are many times when users complain about notification issues. Besides, inconsistent working affects most people. It is why a solution is required to fix the issue. The following reading will give you an understanding of the best fixes you can use on your android device.

In this article (Click the plus icon to unfold the content)
    1. REASON 1: Temporary Server Issues
    2. REASON 2: Software Bugs
    3. REASON 3: Change In Email Server Settings
    1. Fix 1: Force Close and Restart Outlook
    2. Fix 2: Check Internet Connectivity
    3. Fix 3: Clear Outlook Cache Files
    4. Fix 4: Reset Outlook Email Account
    5. Fix 5: Restart Your Phone
    6. Fix 6: Update Outlook App
    7. Fix 7: Reinstall Outlook App
    8. Fix 8: Disable Battery Optimization
    9. Fix 9: Check App Permissions
    1. Wondershare Repairit For Email

Part 1: Reasons Why Outlook Not Working On Android?

REASON 1: Temporary Server Issues

Sometimes, the Android version of Outlook may encounter difficulties retrieving new emails and fail to download them. Such issues may arise from server downtime, which is becoming increasingly common as many applications rely on cloud-based services. However, such temporary disruptions are generally resolved without causing any lasting harm to your email data. So, there is no need to worry about losing any important messages.

REASON 2: Software Bugs

When a program produces unexpected or incorrect results, it is referred to as a fault or software bug. These bugs can hinder the proper functioning of an app, emphasizing the significance of software upgrades. The purpose of these enhancements is to improve the user experience.

a problem caused by software bugs

Although frequent update reminders can be bothersome. They can enhance your overall experience and ensure that your devices are used to their full potential in the long term if you have many apps. Furthermore, an update could resolve the issue if you have not updated your apps in a while.

REASON 3: Change In Email Server Settings

The configuration of email servers involves crucial details like email account credentials and incoming/outgoing server information. This information is a reference point for Outlook to retrieve new emails from a specific account like Gmail, Yahoo, and others. Due to security measures, administrators may modify or invalidate these settings. It results in an issue where Android Outlook is not receiving emails.

Part 2: 9 Various Fixes For Outlook Not Working On Android Problem

Here are some effective solutions that can help you with fixing the issue of Outlook not working on Android:

Fix 1: Force Close and Restart Outlook

If you encounter a problem with Outlook on your Android, start by force closing and then restarting the app. It will cause Outlook to terminate all of its processes and begin a new one. It can effectively resolve any minor glitches with the app. The best part is that you won't lose any data while performing this action.

Follow the steps below to do this:

Step1 In your android phone, open Settings.

Step2 Go to Apps & notification > Outlook in Settings.

go to app & notification in settings

Step3 Hit the Force Stop button showing on the app page.

tap the force stop option

Step4 In the prompt, choose OK to confirm your choice.

Step5 The Outlook application will be completely closed.

Step6 Restart the Outlook app by accessing the app drawer. Next, tap the Outlook icon.

Fix 2: Check Internet Connectivity

The Outlook application on your phone needs an interrupted internet connection to work properly. With the use of a strong network, it syncs the email accounts. If the internet on your phone stops working, your Outlook will not be able to send and receive new emails. Hence, checking the internet connectivity is crucial to check.

Furthermore, there is a simple way to check the internet connection. Try to open your web browser, let's say Google. If it opens, your internet is working effectively. But it does not load the site; there is a problem with your internet connectivity. You can go for troubleshooting help online or contact the internet service provider.

Fix 3: Clear Outlook Cache Files

When there is an issue with the mobile application, there is a possibility that the cache of the application might be the problem. Like any other application, Outlook stores the cache files. In your android phone, there is a chance that it is creating an issue with Outlook functioning.

Moreover, removing the cache files from your smartphone is easily possible. It can fix the Outlook app issues. The following steps can help:

Step1 In your android phone, open Settings.

Step2 Move to Apps & notifications>Outlook from the main Settings screen.

Step3 On Outlook's application page, tap on Storage & cache.

tap on storage & cache

Step4 Touch and hit Clear cache to clear cache files of Outlook.

select the clear cache option

Step5 Now, close Settings.

Step6 Open Outlook. Now, the app should work properly.

Fix 4: Reset Outlook Email Account

Outlook allows users to reset their email accounts if there is an issue with the app. Trying this method is worthwhile when your application is not able to sync your emails. To perform this process, you should be able to open Outlook on your phone.

Below are the steps to reset your Outlook email account:

Step1 Launch the Outlook app on your android phone.

Step2 Tap the profile icon showing at the top-left corner.

Step3 Next, choose the gear icon at the bottom-left of your screen.

choose the gear icon

Step4 At the top, select your email account.

choose your email account

Step5 Now, scroll down to the bottom. Tap the Reset Account option.

choose the reset account option

Step6 Finally, tap Continue in the prompt and confirm your choice.

Fix 5: Restart Your Phone

Sometimes the solution is very simple. As you can see, there is no problem with your internet connection or anything else. Try to restart your phone. With the help of restarting the phone, the running apps and services will stop. It can fix various minor bugs and unwanted problems in the process.

Fix 6: Update Outlook App

The outdated Outlook app on your android phone is also responsible for the Outlook not working issue. Therefore, updating Outlook can also help in resolving the problem. To do this, you can open the Google Play Store and go ahead to install the latest Outlook version.

Fix 7: Reinstall Outlook App

There is another way that can also work. In this method, you first need to delete the Outlook app from your android phone. After that, reinstall the app on your device. It will help the app in creating core files from scratch.

The emails will not get deleted in the reinstallation process. However, you will require the login details of the email account to add an account to the application. Check the steps to follow below:

Step1 Access the app drawer and search for Outlook.

Step2 Touch and hold on Outlook. Now, select Uninstall.

select the uninstall option

Step3 Select OK in the prompt. Now, the app will be uninstalled.

Step4 Open the Google Play Store. Find Microsoft Outlook, and tap on Microsoft Outlook.

search and choose microsoft outlook in the google play store

Step5 Touch Install, and the installation of Outlook will initiate on your android phone.

Step6 Now, open Outlook and use your email account to log in.

Fix 8: Disable Battery Optimization

Sometimes the power savers on your android phone restrict the apps from working properly. It is also the case with your Outlook app. If your power saver is ON, there is a chance that the Outlook you use on your phone is encountering issues. Therefore, you should attempt to turn it OFF and check if the problem still exists.

To do this, follow the below steps:

Step1 Open Settings on your android phone. Next, go to Battery.

choose battery in the settings

Step2 Navigate to the Battery Saver option. Tap the Turn off now.

select battery saver and turn it off now

Another method to turn off the power saver is by bringing down the notification panel. Now, you can tap the Battery icon. As a result, the battery saver will get off.

after scrolling down notifications choose the battery icon

In the end, check whether your Outlook application is working properly.

Fix 9: Check App Permissions

A few missing app permissions can also be the reason behind inappropriate Outlook working. Check if the app has all the necessary permission on your phone. Here are simple steps to perform this:

Step1 In your android phone, open Settings. Now, move to Apps and notifications.

move to apps and notifications

Step2 Next, scroll down and search for the Outlook app in the list. Now, go to Permissions.

tap on permissions after choosing outlook

Step3 Tap and allow every available permission.

enable the required permissions

After completing the process, restart the Outlook app. Check if the problem gets solved or not.


After learning about all the fixes, let's compare them and see in which situation to try which one. If you have experienced a problem with your Outlook app for the first time, you can try solution number 1 and 5. These are about restarting your Outlook app or android phone.

Next, if the problem still exists, you can use solution 2 or 3. It is about checking the internet connectivity or clearing cache files. But even after this, if the problem does not resolve, try fixes 4, 6, or 7. These might effectively solve the issue. Because resetting an email account or updating/reinstalling the Outlook app helps start from scratch.

Lastly, solutions 8 and 9 can be used when nothing works. It is all about inspecting the necessary permissions. Besides, simply not using a power saver can also help.

Bonus: Bonus: Desktop Solution to Fix Outlook Not Working (Caused by Corrupt Emails)hot

Here is a bonus solution! It is for desktop use. Sometimes corrupt email files can cause the proper working of Outlook software. Keep reading and learn more about it.

Wondershare Repairit For Email

Repairit for Email is a tool that is effective to use for Windows as well as Mac systems. It can repair damaged PST & OST Files in Outlook in all Email corruption scenarios, such as hard disk crashes & bad sectors, virus attacks & tojan horse, outlook corruption & malfunctions, etc. So download this tool from the below buttons.

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Steps to Use The Software

Step1 Upload One/More Damaged Email Files

Start the Repairit for Email software. Select the corrupted OST/PST files and upload them. You can do it by clicking the Selecting File button.

upload the damaged email files

The users can also select the files from a particular location. To do this, click Find and search the files in different locations on your system. You can also select the Add File button for the files whose exact location is known.

choose a damaged email from a particular location
Step2 Initiate The Repair Procedure

When you successfully upload the damaged files, go ahead with the repair process. You can start it by hitting the Repair button displayed in blue color. The results will be provided faster with the Repairit tool.

initiate the repair process
Step3 Save The Corrected Files After the Preview

All the repaired email files will be displayed on the left panel of your screen. Now, you should do the preview of the content inside the files. If you are happy with the results, you can save them to the desired location.

preview and save the repaired outcomes


In the end, let's sum up the whole article! All the effective solutions that can help you with Outlook not working on Android are listed above. There is also a bonus solution for desktop users of Outlook software. If you have any email problems, you can try to use Wondershare Repairit for Email. The tool successfully corrects the OST/PST files associated with the email files. It can help you in repairing the files.

Free Download
Free Download
Mack Wilson
Mack Wilson Mar 20, 24
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Mack Wilson
Written by Mack Wilson
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