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How to Fix Outlook Not Receiving Emails on Android?

The Outlook app is one of the best Gmail alternatives available on Android. It is jam-packed with many features, including a focused inbox, connection with Microsoft to-do, calendars, and more. But, it all vanishes when Outlook not receiving emails on Android and disrupts your meetings.

Even I have seen so many queries on forums regarding "my outlook app is not receiving emails." That's why I have come up with this article that will explain some effective methods to resolve the outlook app not receiving emails error. Let's begin!

Part 1: What Will Cause Outlook Not Receiving Emails on Phone?

Why is your Outlook app not receiving emails on your Android device? Look at the typical reasons behind this problem.

# Reason 1: Software Bugs

A software bug is a fault in a program that results in unexpected or wrong outcomes. It is a bug that prevents an app from working properly, which is why software upgrades are important. All these enhancements are intended to improve the user experience.

Regular update reminders might be frustrating. But if you have a lot of apps, they can improve your overall experience and guarantee that you get the most out of your devices in the long run. Furthermore, if you haven't updated your apps in a while, there's a significant chance that an update will resolve the issue. This is because app developers regularly update them.

# Reason 2: Temporary Server Problems

Sometimes Outlook on the Android app attempts to fetch new emails but is not able to download them. This could be due to server downtime. Server failures are prevalent these days because all apps depend on the cloud. These minor server downtimes are usually resolved, so you should not be concerned about losing your emails.

# Reason 3: Email Server Settings Changes

Email server settings have email accounts, passwords, and incoming and outgoing server information. Simply put, this is the location from which the Outlook program is expected to get new emails for a certain account such as Gmail, Yahoo, and so on. Administrators may corrupt or update these values for security reasons. As a result, you face the problem of the Outlook app not receiving emails.

Part 2: How To Fix Outlook App Not Loading Emails on Android?

When the Outlook app is not loading emails, it can affect your productivity. So, it is pretty important to fix this problem. Here are some troubleshooting methods to help you get MS Outlook to run on your Android phone.

# Method 1: Reset the Outlook app

You can reset the Outlook app on Android Nougat or Marshmallow by following these steps:

Step 1: Go to Settings.

Step 2: Click on "Apps" under the "Device" section.

Step 3: Open Outlook.

choose settings

Step 4: Select Storage.

Step 5: To reset the app, press the Clear Data and Clear Cache Button.

choose storage

After you finish the steps, Outlook will be reset to its default settings. And you will need to sign into your email accounts again, but your emails and notifications should sync properly this time.

If you have an Android 12 phone, then you can reset the Outlook app by following the steps:

Step 1: Open Settings.

Step 2: Hit on Apps.

choose apps

Step 3: Select All Apps.

Step 4: After that, select Outlook.

Step 5: Select Storage & Cache.

Step 6: Select the Clear Data and Clear Cache buttons to reset the Outlook App on Android 12.

choose storage & cache

After you finish the steps, the Outlook email client app will delete all the data on your device. And, you will need to re-configure the app with each of your accounts.

# Method 2: Check Outlook Notifications

For new emails, the majority of users depend on real-time notifications. After all, not everyone regularly checks their email applications for new messages. Use the instructions below to enable notifications if you have disabled them for a specific email account.

Step 1: Locate the Microsoft Outlook app icon.

Then, long tap on it and open the app info menu.

choose info menu

Step 2: Choose Notifications.

choose notifications

Step 3: Set up alerts for your Outlook account.

enable outlook notifications

# Method 3: Remove and Add Account

Have you recently changed your email account password? If your outlook app not loading emails, you must reauthenticate in Outlook with the most recent account information.

Step 1: Go to Outlook settings.

Step 2: Choose the troubling email account.

open settings

Step 3: Confirm your decision by tapping Delete account.

delete account

Step 4: Go back to Settings.

Then, choose "Add mail account ." Hit Add on mail account.

add mail account

Step 5: Input the email address and password to authenticate your account.

# Method 4: Check Outlook and Gmail storage

Outlook provides 5GB of storage space, whereas Gmail offers 15GB for new signups. When your Inbox fills up with emails, you may run out of space, and the problem of the outlook app not loading emails starts. Here's how to access your Outlook and Gmail storage from anywhere.


Step 1: Go to Outlook on the web.

Then, choose settings gear in the top right corner.

Step 2: Select All Outlook Settings.

all outlook settings

Step 3: Choose Premium and open features.

Step 4: Check Outlook mailbox storage.

outlook mailbox storage

You can remove unnecessary emails from the same menu to make the storage empty.

Now, let's look at how to access your Gmail storage from anywhere.

Google Drive storage includes Gmail, Google Photos, and the entire productivity suite.

Step 1: Navigate to the Google Drive website.

Step 2: From the left sidebar, check your drive storage.

choose drive storage

If your storage is full, purchase one of the Google One plans or a Microsoft 365 subscription.

#Method 5: Check the Junk Folder

When you find that outlook not receiving emails on phone then check the junk folder. This is because Outlook filters are sometimes unreliable. The email service provider may route relevant emails to the junk folder. Here's how to locate them and transfer them to the main Inbox.

Step 1: Open Outlook on an Android device.

And choose your email provider from the side menu.

Step 2: Click Junk to see a list of emails marked as junk.

click junk

Step 3: Select the three-dot menu in the top-right corner by long-pressing on important emails.

That have landed there by accident. Choose 'Not junk' and drag them to the main inbox.

#Method 6: Clear Outlook cache

A damaged Outlook cache may cause the problem of outlook app emails not loading. So, you need to clear the Outlook cache. To do this, follow the steps given below:

Step 1: Open the icon of the Outlook app.

Then, long tap on it and open the app info menu.

app info

Step 2: Choose 'Storage & Cache.'

storage & cache

Step 3: Hit' Clear Cache' from the following menu.

clear cache

#Method 7: Update the Outlook

An outdated Outlook build might cause the outlook app emails not loading problem. So, updating Outlook is the next method to resolve this problem. Go to the Google Play Store and install the latest version of Outlook.

google play store

# Method 8: Enable Unrestricted data usage

Do you often use Outlook in Data Saver mode? You may face issues while receiving emails in the background. When Data Saver is enabled, you must enable unrestricted data usage for Outlook to work normally.

Step 1: Navigate to the Outlook app info menu by locating the Outlook app icon on Android.

Step 2: Go to the Mobile data & Wi-Fi.

app info

Step 3: Enable the 'Unrestricted data usage' toggle.

mobile data & wi-fi

Bonus: Fix Corrupted Outlook Emails on Computer

You have learned how to fix Outlook not receiving emails on Android up to this point. What should you do if your Outlook emails are corrupt? Obviously, you would attempt to solve the issue. However, it would help if you used a third-party tool.

On the internet, there are a ton of third-party tools that can assist you in recovering your damaged emails. But, I only suggest Wondershare Repairit for Email. This tool fixes corrupted PST emails as a result of virus attacks, hard disk failures, or improper shutdown procedures.

This trustworthy tool scans corrupt email files and corrects Outlook issues. Plus, this tool also lets you save corrected data in various formats. The repair process is quick and easy.

  • Repair damaged PST & OST Files in Outlook in all Email corruption scenarios, such as hard disk crashes & bad sectors, virus attacks & tojan horse, outlook corruption & malfunctions, improper shutdown procedure, etc.

  • Restore Outlook Emails deleted for a long time and extract the Email messages, folders, calendars, etc. within seconds.

  • Repair corrupted Emails and restore deleted Emails with a very high success rate.

  • Repair Emails in bathes without size limits and support to preview all of them before saving.

  • Compatible with Windows 7/8/8.1/10/11, Windows Server 2012/2016/2019, and MacOS X 10.11~ MacOS 12 (Monterey).

So, what are you waiting for? Get this tool now, as it is available for a free trial.


Everything is done now! I hope you are aware of all the methods to fix Outlook not receiving emails on Android. So, do try them. Moreover, when your emails get severely damaged or deleted, then use Wondershare Repairit for Email. Finally, I hope your find the post on "my outlook app is not receiving emails" helpful. Good Luck!