Solve Outlook Not Connecting To Gmail Issue

Are your Outlook credentials not working? Microsoft Outlook allows its users to use different email accounts with one window. But many people face the issue when adding their Gmail account. Are you also one of those users facing the issue of connecting Microsoft Outlook to Gmail? If yes, you are not alone.

issue with the password while connecting outlook to gmail

This issue can also occur in a previously added account. So, finding an effective solution is the right thing to do. In this article, we have listed the top solutions for you. Continue reading and know them.

How To Solve The Issue of Outlook Not Connecting To Gmail?

When you begin to set up a Gmail account in your Outlook application, first check if the mailbox is appropriately configured. Some more options can also help you. So, check them and understand which will be suitable for you.

Solution 1: Enable IMAP Access in Gmail Settings

Here are the steps to follow to enable IMAP access in the Gmail settings:

Step 1 First, log in to the Gmail account. Now, click the small gear icon on the window's top-right corner.
Step 2 Choose the See all settings on your screen.
Step 3 Move to the Forwarding and POP/IMAP tab.
Step 4 Ensure that the IMAP Status is enabled.

ensure imap status is enabled

IMAP is known as a communication protocol established between the mail server and the client. The protocol allows the server to sync the mailbox and all the devices. Besides, it keeps everything up to date.

For instance, when you open your email item in Outlook, the IMAP ensures marking your Email marked read in Gmail. It is how modern mail functions and the reason behind ditching POP, as it does not support convenient features.

Usually, Gmail keeps the IMAP enabled, and you do not necessarily do this. All you need to do is to check that it is enabled in case your Outlook is not connecting to Gmail.

Solution 2: Check Gmail TCP Ports Connectivity

The second solution is to check the network connectivity. So, if you failed to connect to Outlook, check your internet service provider. It may be blocking your network ports to access Gmail.

Here is the following command to check the ports on Windows 10:

Test-NetConnection PowerShell cmdlet

You should also check the Gmail servers availability over the below protocols:

  • IMAP over SSL (993)
  • SMTP over TLS (587)

Simply open an elevated PowerShell by using Win+X – Windows PowerShell (Admin) and run the following commands:

Test-NetConnection -port 993

Test-NetConnection -port 587

If you use an alternate Gmail server in the Outlook application, go for checking the connection by using the below commands:

Test-NetConnection -port 993

Test-NetConnection -port 587

By chance, if the command responses TcpTestSucceeded=False, your Gmail account access must be blocked by the firewall. So, check if your Windows Defender Firewall or any third-party firewall setting is ON.

Solution 3: Fix Revoked Gmail Access to Outlook

If you intentionally or in any way revoked your Gmail account access, you can face issues with connecting to your account. So, check how you can re-establish the connection between your Outlook and Gmail accounts.

Step 1 If you have an account in Outlook, open the application, select File, and then Account Settings.

After that, choose Manage Profile displayed on the drop-down.

select manage profiles in drop down menu

Step 2 Click Email Accounts in the new window.

click on email accounts in new window

Step 3 Now, a new Account Settings window will open.

Here, move to the Email tab and hit the New button.

Step 4 Enter the email account details in the new window.

Add the email address, username, and password specific to the application. Now, click Next and wait for Outlook to make a connection. Then check the credentials.

Step 5 A new window with Gmail account verification will appear.

Here, you enter the primary password and 2FA code. Now, give access to the account.

Step 6 Your Gmail is good to go and run in the Outlook application.

Solution 4: Check If Unable to Sign In To Google

One more issue can also occur with Outlook 365 or 2019. It happens after adding the Gmail account to the Outlook configuration. You can get prompted for a username and password.

You should select Allow for the Microsoft Apps & Services and might get the error saying:

"Sorry, we could not sign you into Google – IMAP. Please try again later."

error of not being able to sign in to google

Similarly, the error below can occur in the connection log of Outlook:

Synchronizer Version 16.0.12122.20830

Synchronizing mailbox your_email_here

Synchronizing server changes in folder 'Inbox.'

Error synchronizing folder[800CCC0E-0-0-560]


If you want to fix this error, you can open Outlook and release the sign-in window. Now follow the below order:

Click File > Office Account > Account Privacy > Manage Settings.

Now, check the Enable Optional Connected Experiences box and click OK.

check the enable optional connected experiences

Now, restart your Outlook application and step ahead to configure your Gmail account.

Solution 5: Use a tool to Repair Corrupt Outlook emails

If your issue is not resolved by any of the above solutions, you can use a tool to repair your emails. Wondershare Repairit for Email is a tool that can help you.

Wondershare Repairit For Email

Wondershare Repairit for Email is a tool that can help you in fixing the issues with your OST and PST files. Let's check how you can use this tool. Besides, it can help you with the problem of Outlook not being able to connect to Gmail.

Following are the steps that you can follow to use Wondershare Repairit on Windows:

Step 1 Upload the damaged Email file

Open the Repairit for Email on the Windows system. Now, hit the blue Select File button in front of you. The choice of choosing one or more files is available with this program. After selecting the corrupt email files, you can upload them.

upload the corrupt email file

You can get the option to choose the file from different locations. Besides, you can also select the file from a specific location. You can click the Find button if you know where the file is. Similarly, you can select single or multiple emails.

click find if you know location of damaged emails

Step 2 Begin the repair process of uploaded files

Click the Repair button in blue color after you upload the emails successfully. The Wondershare Repairit tool will start the repair process automatically in seconds.

start the repair process for fixing the emails

Step 3 Save the fixed Email files after the Preview

Lastly, the left panel will show your repaired emails when the repair process is complete. The preview can be done by double-clicking the Email. Now, you preview the content in the file.

Finally, you can choose a specific location where you can store the file by hitting the Save button.

preview and save the fixed files

Part 2: Frequently Asked Questions

  • Q1. Why does the Outlook application popping-up continuously?

  • A1: Microsoft Outlook does not save passwords by default. The software does it to prevent the unauthorized sending of the Email. So, the program shows a pop-up to request your email account password whenever you try to send an email.

  • Q2. Is your Email and IMAP password the same?

  • A2: The IMAP password is the email account password configured to use IMAP. There are times when you can forget it. So, follow the method provided by your email provider to reset it.

  • Q3. Why does Outlook keep showing my password is wrong?

  • A3: There may be a situation where the login details of your profile are saved incorrectly on Windows. Thus, Outlook can keep prompting you for your wrong password. To solve this issue, you can clear the credentials saved on your system as cached passwords.


Having an issue of not being able to connect Microsoft Outlook to your Gmail can be irritating. Solving it as soon as possible will make the work easier for the users. We have mentioned above the best options that you can use to fix this issue. If none can work, then the problem can be with your Email.

For solving the issue with your email files like PST and OST, Wondershare Repairit for Email is the right choice. The issue of being unable to connect Outlook and Gmail can be resolved by fixing your email files.