Repairit Real User Story
I'm Michelle Park, a Proposal Videographer based in Miami. I secretly filmed a sunset beach proposal on South Beach using my Sony FX3—an elaborate $8,500 setup with LED candles, fireworks, and a once-in-a-lifetime “yes.” During file transfer that night, a thunderstorm caused a power surge, my computer crashed, and the 12.4GB 4K MOV file showed “Unsupported format.” My heart dropped. Every second mattered, and there’s no redo for a proposal. Panic set in. I found Wondershare Repairit at 3 AM, ran Advanced Repair, and 18 minutes later the full video played perfectly.
Michelle Park
Video File Damage Situation
Challenge
The moment I restarted my computer after the crash, I knew something was wrong. The main proposal 12.4GB of 4K footagefile recorded on my Sony FX3 wouldn’t open and kept showing “Invalid format” and “This video file cannot be played.” The timeline was empty, audio missing, and previews failed across multiple players. This wasn’t just footage; it captured Amanda’s stunned reaction, Robert’s emotional speech, and the fireworks moments that could never be recreated. The couple expected the video within 48 hours to share with family and friends. With no backup and no chance to reshoot, the pressure was intense. My reputation and their once-in-a-lifetime memory were both on the line.
Solution
Desperate for a solution, I came across Wondershare Repairit through a professional videography forum in the middle of the night. I installed the software and chose Advanced Repair, using a healthy sample clip from the same Sony FX3 as a reference. The process was easy. Repairit analyzed the corrupted MOV file, rebuilt its structure, and generated a preview. When the preview loaded smoothly in full 4K with synchronized audio, I finally felt hope. After 18 minutes, the repair completed successfully. Seeing the entire proposal play back flawlessly felt like a weight lifting off my shoulders.
The Proposal Video Played Perfectly Again In Full 4K
When I watched the repaired video from start to finish, I felt pure relief. The 18-minute proposal played perfectly in 4K, with smooth motion, rich color, and crystal-clear audio. The couple relived their moment exactly as it happened, and Amanda cried all over again. Repairit preserved a memory that could never be replaced.
Technical Details of Video Repair
| File Type | Format | Device | Cause of Damage | Repaired By |
|---|---|---|---|---|
| Video | MOV (4K, H.264) | Sony FX3 (Full-Frame Cinema Line) | Power Surge During Thunderstorm + Incomplete File Transfer | Wondershare Repairit |
File Specifications
- Size: 12.4GB
- Resolution: 3840×2160 (4K UHD)
- Frame Rate: 60fps
- Duration: 18 min 14 sec
Repair Details
File Recovery: Complete 12.4GB MOV file reconstructed
60fps Integrity: All 65,640 frames verified intact
Codec Restoration: H.264 codec fully rebuilt for 4K playback
Metadata: camera settings and GPS coordinates all recovered
100% Recovery
Restored the entire 12.4GB 4K beach proposal video
18 Minutes
Fast repair process that saved a once-in-a-lifetime moment
Priceless
Preserved irreplaceable proposal memories in flawless 4K quality
Support
24/7 support available to safeguard life’s most important moments.