Wondershare Repairit Support Center
Purchase Issues
You can buy the Repairit license via Repairit official store. We support PayPal, credit card, bank transfer and Alipay. You can check all payment methods after you add the software to the cart.
The network may be blocked. Please try different browsers, different networks, or use another computer to place an order. Or you can pay through different methods: Paypal, Alipay, credit card or bank transfer. If it still not work, please help contact our Support Team - https://support.wondershare.com/#/home
Download Insurance aims to protect your shipping cart downloads. And it is valid for 24 months. In the valid period, you are able to re-download your files in case that you need to reinstall the software. If you think it is useless, you can remove it from the shopping cart by clicking the "Remove" button. And pls note! the insurance cannot be paid separately.
Wondershare charges taxes for European Union countries(VAT), United Kingdom(VAT), Australia(GST), Japan(JCT), and some states of the USA(Sales Tax).
1. Please refer to the latest changes in laws and regulations on the European Commission's official site. Starting January 1, 2017, European Union tax law changes apply to non-resident sellers of electronic services or digitally downloadable products/services.
https://ec.europa.eu/info/index_en
2. You can find the latest changes in laws and regulations in Australia. Starting July 1, 2017, a new law applying GST to international sales of services and digital products applied in Australia.
3. You can find the changes in laws and regulations back in 2015 in Japan. http://www.nta.go.jp/foreign_language/consumption_tax/cross-kokugai-en.pdf
4. You can find the latest news about USA sales tax for remote sellers.
https://www.salestaxinstitute.com/resources/remote-seller-nexus-chart
To be compliant with these legal requirements, Wondershare will start to collect a Value Added Tax (VAT) and Sales Tax for all sales to shoppers in these areas. We collect the VAT/Sales Tax based on the different tax rate of each area/country and then remit the collected tax to the proper tax authority.
And please note that Wondershare now has legal tax IDs registered in these countries and regions. Going forward, any transaction in EU/ United Kingdom/ Japan/ Australia/ USA will be charged VAT/Sales Tax regardless of exemption status. Unfortunately, we are unable to refund VAT/Sales Tax from an order that has already been processed. You will need to obtain a VAT/Sales Tax refund through your tax authority.
For individual client:
Our VAT number is registered from VAT-MOSS(VAT Mini One Stop Shop) scheme, which is supplied by the UK government. Please refer to the following site for more details about VAT-MOSS: https://www.gov.uk/guidance/register-and-use-the-vat-mini-one-stop-shop#overview.
For business client: You are eligible to get a VAT refund. A business customer can request a VAT refund by providing a valid VAT ID to the Wondershare customer support team. Alternatively, the customer could contact our sales team for a business quotation before making a purchase. Such business quotation is always VAT excluded."
We are now working on a self-service invoice lookup. It's not available yet. Please contact our support team via https://support.wondershare.com/#/home for an invoice. But if your order starts with AG,3, and U, you can get the invoice via the below steps.
Avangate(AG) Your order was paid via Avangate which is our payment partner. You should receive the order receipt immediately after payment to Avangate. If not, please write to Avangate support to request the receipt: support@avangate.com
SWREG (U) If your purchase was made through the Swreg payment platform, you can retrieve your invoice from the following link: https://www.cardquery.com/app/support/customer/order/search/not_received_keycode
Regnow (3) If your purchase was made through the Regnow payment platform, you can retrieve your invoice from the following link: https://admin.mycommerce.com/app/cs/lookup
If this cannot solve your problem, please contact us by visiting https://support.wondershare.com/?showchat=1&fromchat=1#/contact to enter your issues. Our support team will get back to you as soon as possible. "
Usually, the invoice will be sent to customers after online payment is made. If you have not received the invoice, please use the link below to get your invoice on your own. https://support.wondershare.com/get_invoice.html
If you need to update your Title, Address, or the VAT number on the invoice, please visit this link to update your invoice on your own: https://support.wondershare.com/get_invoice.html If you need to update any other information on your invoice, please contact our Support Team for further assistance.